HOW CAN WE HELP YOU?

The information collected on this form is recorded in a computer file by John Paul, to create and manage your account, and respond to your requests. Required fields are marked with an asterisk. In accordance with Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and delete information concerning you, which you can exercise by sending your request by post to: Service Concierge - Service Communication - 66, rue des Archives - 75003 PARIS. More information about your data here.

Join us

AMERICAN BUSINESS SCHOOL STUDENTS AT JOHN PAUL !

MEETING AND RECRUITING THE SMARTEST STUDENTS
AT THE IRF 2019 IN MONTREUX!

WE HIRE THE BEST TALENTS
WITH OUR PARTNER SWISS EDUCATION GROUP

JOHN PAUL CERTIFIED
HAPPYATWORK 2017!

WITH OUR PARTNER "TH PARTNERH", WE ARE COMMITTED
TO THE INTEGRATION OF PEOPLE WITH DISABILITIES

Our values

OUR GREATEST PRIDE? THE DEDICATION OF EACH EMPLOYEE. OUR COMMON GOAL IS TO IMPROVE THE DAILY LIVES OF OUR MEMBERS ALL OVER THE WORLD.

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Talent
Development

Talent development

THE CORPORATE CULTURE OF JOHN PAUL ENCOURAGES ENTREPRENEURSHIP AND CREATIVITY.
THE GROUP IS COMMITTED TO THREE PRIORITIES TO ATTRACT AND RETAIN TOP TALENT :

A participative management style that allows everyone to express themselves and take part in building the business.
The diversity of skills, experiences and backgrounds, which is a source of value and growth.
A concern for the personal development of each employee, resulting in career opportunities for everyone.

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Sharing
our values

Sharing our values

JOHN PAUL WAS BORN OUT OF THE DRIVING IMPULSE OF PASSIONATE ENTREPRENEURS WHO FIRMLY BELIEVED
THAT SERVICE WOULD BECOME THE KEY FACTOR IN CUSTOMER RELATIONS.

The company has succeeded in taking the traditional art of private Concierge services and adapting it to business.
The John Paul B2B2C and B2B2E models are based on a culture of service, outstanding results and a complete commitment to quality.
The following values are shared by all employees: Entrepreneurship, Diversity and Collaboration.

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Corporate
life

Corporate life

JOHN PAUL IS A BIG FAMILY. WE SHARE AND COLLABORATE REGULARLY.

We love gathering outside of the office for social events, races, team-building, coaching sessions…
Our corporate culture promotes the exchange and sharing of experiences at all levels.

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title sep

Talent
Development

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title sep

Sharing
our values

ct_picto04-2
title sep

Corporate
life

Talent development

THE CORPORATE CULTURE OF JOHN PAUL ENCOURAGES ENTREPRENEURSHIP AND CREATIVITY.
THE GROUP IS COMMITTED TO THREE PRIORITIES TO ATTRACT AND RETAIN TOP TALENT :

A participative management style that allows everyone to express themselves and take part in building the business.
The diversity of skills, experiences and backgrounds, which is a source of value and growth.
A concern for the personal development of each employee, resulting in career opportunities for everyone.

Sharing our values

JOHN PAUL WAS BORN OUT OF THE DRIVING IMPULSE OF PASSIONATE ENTREPRENEURS WHO FIRMLY BELIEVED
THAT SERVICE WOULD BECOME THE KEY FACTOR IN CUSTOMER RELATIONS.

The company has succeeded in taking the traditional art of private Concierge services and adapting it to business.
The John Paul B2B2C and B2B2E models are based on a culture of service, outstanding results and a complete commitment to quality.
The following values are shared by all employees: Entrepreneurship, Diversity and Collaboration.

Corporate life

JOHN PAUL IS A BIG FAMILY. WE SHARE AND COLLABORATE REGULARLY.

We love gathering outside of the office for social events, races, team-building, coaching sessions…
Our corporate culture promotes the exchange and sharing of experiences at all levels.

Meet our teams

DISCOVER THE KNOW-HOW OF OUR DIFFERENT TEAMS

Sara Maky

Product Lead - Paris

The John Paul Experience: “Educative, intense, unpredictable!”

“I came to John Paul three and a half years ago as Assistant Digital Project Manager. I am now Product Lead, which means that our mission is twofold: to facilitate the lives of our members by providing them with mobile applications and state-of-the-art websites and also for our concierges by creating and improving their everyday tools to help them deliver quality service. What I prefer is just that, make life easier on a daily basis. My best memory is the day we won the tender for Visa Infinite.” Sara M.

Henry Tuen

Service Delivery & Program Manager – Shanghai

The John Paul Experience : “Dynamic!”

“I am Service Delivery & Program Manager, I manage the operation team of Mandarin and Cantonese-speaking concierges. I build up the strongest and most reputable concierge team in Greater China. My daily challenge is to maintain teamwork and support across sites in different continents and time zones. My best memory at John Paul? When we moved our office in Shanghai in twelve hours: from the beginning to the end a real teamwork challenge, without impacting the quality of our service and our employees, and at the same time showing our customers that everything is possible.” Henry T.

Angelique Boccara

Director of Operations USA – San Francisco

The John Paul Experience : “Exciting, enlightening, and Fulfilling!”

“As Director of Operations USA, I am responsible for managing the team of Program Managers, Corporate Trainers, Quality, and Work Force Management in North America. My mission is to deliver the best service. No matter how busy I get, I challenge myself daily to talk to our employees, and get to know them as people. This helps me to effectively lead through connecting. What I love about John Paul is that I have built lasting relationships with employees that have worked for this company. We are truly a family.” Angelique B.

Viktoria Miranova

Premier Concierge - Paris

The John Paul Experience: “Surprises, madness, experiences!”

“I have been working at John Paul for over 8 years. Today in charge of a large concierge plateau, I continue to enrich myself with personalities, ages and different personalities. My daily challenge is to make the customers happy and satisfied but also to ensure the well-being of the whole team! My best memory is the official birth of John Paul with crazy projects, incredible goals, stars in the eyes and the ambition and envy of David that brought us all with him! If it is to redo – I will do it again with the greatest pleasure!” Viktoria M.

Michel Bethune

Director of Concierge Expertise - Paris

The John Paul Experience: “Interest, compassion and passion”

“Empathy’s being the key to time-starved members’ contentedness, the whole job is about treating them the same way you would do for yourself – with interest, compassion and passion! Just be astute, discreet and pro-active and you will make it!” Michel B.

Jeanne McCoy

VP Customer Solutions North America & CEMEA

The John Paul Experience : “Diverse, transformative, magnetic!”

“Since I joined John Paul Group in 2012, I have had the opportunity to work with clients across North America, APAC and EMEA. This experience has also given me the opportunity to work with multiple teams across the globe. My role is primary focused on client satisfaction and revenue retention and growth. Acquisition of new customers is also a key priority. My daily challenge is to balance multiple priorities for my internal and external clients. Talking about external clients reminds me of an unforgettable client dinner in Singapour : the menu was very… adventurous! I couldn’t have lived these experiences if not working here.” Jeanne M.

Job offers

WORKING AT JOHN PAUL MEANS EMBRACING OUR CORPORATE CULTURE.
JOHN PAUL WAS FOUNDED, AND CONTINUES TO GROW, THANKS TO THE TALENTED WOMEN AND MEN WHO ARE PART OF THE ORGANIZATION.

Virtual Concierge, Boston (Part-Time)

Part time
USA

We are looking for a reliable virtual concierge to provide outstanding customer service to our clients. In this role, you will be responsible for fielding and fulfilling personal errand requests in the Boston, MA area. RESPONSIBILITIES You will strive to meet or exceed the expectations…

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Virtual Travel Specialist, Boston

Fulltime
USA

We are looking for a Virtual Travel Specialist with great enthusiasm for researching travel experiences. In this role you will have the opportunity to provide travel research to our client members and operational research to internal staff.  The travel specialist will focus on providing exceptional,…

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Call Center Concierge, Miami

Fulltime
Miami, USA
Immediate

You will join a dynamic team, eager to offer a service that meets the highest expectations of our premium clients. ASSIGNMENTS The Employee Loyalty Call Center Concierge is responsible for fielding and fulfilling personal and professional requests from the onsite clients and corporate employees, including…

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Luxury Client Advisor, Miami

Fulltime
Miami
Immediate

POSITION SUMMARY   We are seeking customer service professionals who are passionate about luxury, excellence and customer advocacy. You will be the voice of our customers through your commitment to providing outstanding customer service and offering resolutions. This is an opportunity for those with the…

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Human Resources Administrator, Sydney

Fulltime
Sydney
Immediate

We are seeking a dynamic Human Resources Administrator for our office in Sydney!

Read More

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SEND US YOUR DETAILS

The information collected on this form is recorded in a computer file by John Paul, to create and manage your account, and respond to your requests. Required fields are marked with an asterisk. In accordance with Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and delete information concerning you, which you can exercise by sending your request by post to: Service Concierge - Service Communication - 66, rue des Archives - 75003 PARIS. More information about your data here.