HOW CAN WE HELP YOU?
John Paul offers instant and live access to expert Concierges to find what you need quickly. The chatbots on the app rely on our exclusive address book powered by Shuffle, a patented data aggregation and data processing technology owned by John Paul. This allows fast and efficient searches through our partnership base to match specific criteria such as date, city, weather, budget… and pinpoints prized locations, providing highly personalized recommendations, and managing all your reservations.
Because it is crucial for brands to connect, build meaningful relationships and engage with consumers in innovative and convenient ways, John Paul has built the capability to integrate with smart-home assistants such as Siri, Alexa, or Cortana. You can now stay connected with your concierge even when you are away from your phone. From the comfort of your own home, you are able to activate Concierge assistance and access a world of services in a seamless way, with the simple use of your voice when you need us.
At your finger tips
FORBES – 2016
The Concierge industry has traditionally been high-touch, relying on savvy Concierges with an astute sense for serving their clients. Concierges who used to capture all necessary information and manually enter clients’ requests and preferences into a CRM are now more knowledgeable thanks to chatbots and natural language. Relevant data goes through a streamlined process and is uploaded through Artificial Intelligence, enabling Concierges to better predict what you want and make more personalized recommendations. At John Paul, we guarantee security and confidentiality through a human + digital approach.
Machine Learning enables our Concierges to curate even more personalized and accurate recommendations. Each time a request is submitted, customized notes gradually accumulate to build a highly robust client profile. Beyond bringing results at a much quicker turnaround time for you, the additional data captured, such as a your preferences, can be used in broadening your profile to offer you more efficient solutions. This smart recommendation system enables Concierges to predict what you want and make more personalized proposals.
A SEAMLESS CUSTOMER JOURNEY
We design a seamless and qualitative omnichannel customer journey that is unique and bespoke for your brand. Not only is the dynamic content contextualized and personalized for each user based on locations and preferences, the wide variety of channels available are designed to facilitate customer’s on-the-go lifestyle, adapted to their preferred usage.
A seamless customer journey