A service of excellence
Our DNA: quality of service
Caring for our Members with dedication is in the DNA of John Paul. Our expert and impeccable service quality offers our Members daily support and provides personalised recommendations and inspiration to continuously improve their satisfaction and customer spirit.
To offer an exceptional service, we work with the best concierges. They come from the hospitality industry and are then trained and coached to become elite worldwide concierges.
The art of listening
John Paul concierges offer premium support to our members: they know them perfectly and know how to listen to them attentively to provide the best answers to their requests.
From classic requests...
The concierges accompany our members in their daily life: finding a babysitter for their child or household help, we provide the best answers for everyday life.
...To the most unusual requests
Our experts also know how to generate the extraordinary and to surprise our members by making unexpected proposals or providing unhoped-for answers to their requests.