Concierge Lifestyle Consultant (Night Shift), Hong Kong

Fulltime
Hong Kong
Immediate

We are seeking a Lifestyle Consultant (Night Shift) for our office in Hong Kong. 

  • Servicing APAC customers through various delivery channels (via phone, email, and web requests) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty.
  • Understands the culture and needs of the customer to be able to speak to and fulfil their requests
  • Researches, recommends, and fulfils on customer requirements.
  • An excellent knowledge of luxury brands and desire to keep up to date with the latest developments / events.
  • Provide Program Benefit Support, delivering on client value propositions while providing a seamless customer service experience when dealing with other departments.
  • Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Lifestyle Concierge’s Profile:

  • Related experience within the retail or luxury travel industry, with a large hospitality chain or luxury brand is a plus.
  • Experience booking travel arrangements in a corporate environment or relevant customer service experience working a contact centre environment is a plus.
  • Fluent spoken and written English & Mandarin a must.
  • Previous experience working with VIP clientele is an advantage.
  • Well-travelled, both domestically & internationally is preferred.
  • Familiarity with the luxury market, either professionally or through personal experience.
  • Understands and is able to book all travel components including but not limited to airfare, accommodation and transportation is desirable.
  • Excellent organizational skills, demonstrates high attention to detail.
  • Synthesizes complex or diverse information, proficient in collecting and researching information, uses intuition and experience to complement information.
  • Identifies and resolves problems in a timely manner, gathers and analyses information skilfully, work well independently & in group problem solving situations.
  • Respects business ethics and integrity, impeccable professionalism.

Job Features

Job CategoryConcierge

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