We are seeking customer service professionals who are passionate about luxury, excellence and customer advocacy. You will be the voice of our customers through your commitment to provide outstanding customer service and offering resolutions. This is an opportunity for those with the ability to deliver high quality customer experience via phone and online in a contact center environment. You will be handling inbound and outbound calls, emails and in the near future live chat and Social media interactions primarily related to customers and some retail store.
Receive and process customers’ requests on any contact channel available to customers, including phone, emails and in the near future live chats and social networks
Proactively contribute to sales by advising customers on product and service offers and their availability
Place orders by phone or assist customers to place their orders online
Handle customer orders validation and follow-up with other internal Departments or contractors
Handle after sales requests and complaints from start to finish
Actively report to management any service issue to contribute to product & service improvement
Be an ambassador to the leading luxury company in the world he represents
Participate in clientele campaigns
Perform these actions in accordance with the call guides and procedures that are given during the briefings and training sessions.
Be the guarantor of the quality of response to customers and uses all the tools available (applications, process books and other tools) to ensure maximum reliability of the answer provided.
Respect the production schedules received.
Fulfill the individual qualitative and quantitative objectives of the service.
Previous experience and a working knowledge of Contact Center/Customer Care environment
Prior Luxury environment and/or retail experience a plus
Demonstrated verbal and written communications skills, phone etiquette and advanced speech required in English. Bilingual preferred; read, write and speak in Spanish
College degree or Luxury certification preferred
Efficient, meticulous, attention to details
Quick learner with the ability to absorb extensive information on our client’s brands’ history, product offerings and communications/advertising programs and service processes
Demonstrated written and verbal communication skills, phone etiquette and advanced speech
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task while being detail oriented in a fast-paced environment
Strong computer skills in Microsoft Office applications, email applications, Internet browsers and the ability to learn new applications quickly
Team player able to develop great relations with co-workers
Ability to commit to work schedule and follow time and attendance policy
Willingness to work flexible schedule including nights and weekends
Full-Time positions are eligible for healthcare benefits, hotel perks and more.
John Paul is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.