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John Paul names Frédéric Martinez as CEO EMEA

The John Paul Group, worldwide leader in client loyalty and customer relations, announces the appointment of Frédéric Martinez as CEO for the EMEA region.

Frédéric Martinez brings to John Paul his solid international development experience acquired at world leaders in travel and financial services (American Express, IAG – British Airways-Iberia, Carlson Wagonlit Travel, Air France-KLM, Royal Caribbean International). His career as VP Sales & Marketing and International General Manager for these global groups allowed him to specialize in driving growth strategies, transforming business organizations, and excellence in customer relations. With this expertise, he is joining John Paul to consolidate its position as a leader in the EMEA region.


Jérôme Richard


Jérôme Richard, John Paul Group CEO said: “I am confident that Frédéric’s experience and his vision will be undeniable assets in the pursuit of our development strategy. His knowledge of the challenges in the tourism and finance sectors as well as the richness of his career will strengthen the group and its teams.”



Frédéric Martinez CEO EMEA John Paul


“I am delighted to join John Paul, a group that I’ve been following for several years now. Its vision of the customer relationship is innovative. John Paul has developed the concierge profession towards the global management of loyalty programs based on technology. My challenge is to continue the work done and strengthen the company’s development in the EMEA region.” Frédéric Martinez, John Paul CEO EMEA



Frédéric Martinez graduated from the Institut d’Etudes Politiques de Paris (Sciences-Po) and ESSEC. He also holds a Ph.D in Latin American History from the Sorbonne University.