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Brand hospitality implies an entirely client-centric focus where the product is simply the point of departure towards a much wider and enriched brand experience.

The capability to integrate with smart home assistants such as Siri, Alexa, or Cortana, will offer another channel of convenience and access to our customers. From the comfort of their own homes, customers will be able to request and activate Concierge assistance and access a world of services with the simple use of their voice. Being surrounded by more and more connected devices will bring new opportunities of touchpoints with customers when they need us, in an increasingly seamless way.

Subscribing to a luxury corporate concierge service lets private wealth advisors fulfill clients’ most extravagant requests, 24-7 and globally. Better still, these services can be white labeled with an advisor’s brand, so the client thinks the advisor is the superstar who actually procured the penguins.

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors.

Amber Treshnell is the CEO, Americas for John Paul, a digitally-enhanced global concierge service providing brands and companies with customized loyalty solutions across the banking, luxury, automotive, travel, technology, and hospitality industries. John Paul is owned by the AccorHotels Group. Ms. Treshnell oversees 400 employees in four offices across the USA and Canada.