John Paul

SINCE 2008, JOHN PAUL HAS BEEN THE FRENCH LEADER IN THE PRIVATE CONCIERGE BUSINESS, AND HAS BECOME THE ACKNOWLEDGED EXPERT IN PREMIUM CUSTOMER RELATIONS THROUGH OFFERING OUR WHITE LABEL SERVICE TO COMPANIES.

With over 300 employees worldwide, John Paul has become in seven years the go-to company for premium customer relations. Having conquered the European sector, we are now ready to conquer the field worldwide.


A STORY IN 3 ACTS

When David Amsellem bought a small private concierge service in 2007, the challenge was to offer this service for the first time ever to corporations. Today, the biggest brands understand the value of a 24/7 concierge service to look after their premium customers.
The development of John Paul has just begun…

Within just a few months, major French companies trusted John Paul with looking after their premium programmes. Today our development strategy is confirmed and the B to B model goes from strength to strength. John Paul invested early on in new technologies and this has ensured that top quality service is offered to an every increasing number of clients.
John Paul’s CRM software is born.

By becoming the main conduit between a brand and its customers, John Paul has a detailed understanding of a client’s profile and personal interests. The CRS software has been fine-tuned to offer a new dimension in customer relations—in language we can all understand.
John Paul's behavioural profiling begins

Utilising our unique behavioural profiling, John Paul is able to anticipate the demands of its members and has recommendations ready to meet their needs before they know they have them. Our team in charge of partnerships negotiates special offers and obtains exclusive advantages, which are offered to JP members in a highly targetted manner.
The model of comprehensive personalised customer service is born.

For five years, John Paul has enjoyed the trust of the largest companies: Parnassus (high-end Orange telecom program), L'Oréal, Toyota, Visa, Citroën, Samsung, Air France and more. We have become the acknowledged experts in providing premium customer relations. Our unique savoir-faire results from a combination of modern technology and personal human experience.


KEY DATES

December 2005
Creation of SARL Concierge Service
July 2007
Acquisition by David Amsellem
June 2008
Creation of John Paul
February 2009
Enter three Business Angels (P.Carle, G.Lassalle and C.Beigbeder)
June 2011
Opening of a subsidiary in England
September 2011
Opening of a franchise in Morocco
July 2012
Habert Dassault Finance makes capital investment
March 2013
Opening of subsidiaries in Singapore and Hong Kong
February 2014
Opening of subsidiaries in Shanghai and Luxembourg
September 2014
Opening of a subsidiary in Berlin
January 2016
Murger of John Paul and LesConcierges


MEETING WITH DAVID AMSELLEM, FOUNDING PRESIDENT

Graduating from Supelec Paris in 2001, David began his career as a founding shareholder at Poweo. His mentor, Charles Beigbeder, described him as "an extremely hard worker, monstrously effective." He continued his career as an energy trader in Switzerland. In 2007, after his first success as an entrepreneur, he spotted a market opportunity for private concierge services, a sector still in its infancy. At 29, he decided to buy a company in the sector. A few months later this gave birth to John Paul, with the goal of introducing this new field of private concierge service into businesses. In 2008, he convinced the biggest companies of the value of having this innovative concierge service manage their best clients. Today as President of John Paul, David Amsellem guides the development of its business in France and Internationaly with the same passion for excellence.

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