Entering the world of your brand, enjoying personalised service, feeling recognised and privileged, being invited to private events…By combining excellent white-label service, a personalized relational program, and a multi-channel approach, John Paul reinvents customer experience to create an intimacy and closeness between your best customers and your brand.
Customer service (or the lack of it) is often the Achilles heel of even the greatest brands. However, by entrusting white- label customer service to John Paul, a brand can turn customer service into its greatest asset. Our concierges treat customer requests in respectful compliance with your business’s methods and values. Each concierge aims to enhance the customer experience at every opportunity. This service culture is manifested in the attention to detail at every stage of the customer’s experience: the way he is welcomed, the recommendations he is given, the special offers and invitations he receives, or simply the prompt response to a single request.
A successful customer experience depends on knowledge of the client, their interests, and their behaviour. Understanding their lifestyle and profile makes it possible to anticipate their desires, exceed their expectations, and surprise them.
A perfect mastery of all the new channels of communication and how to make the most of them is mandatory. John Paul has anticipated the latest media platforms and makes available services via every conceivable channel: phone, email, web, mobile app and tablets. In function of the customer being targeted, we offer a vast range of exclusive privileges, events, and invitations. We offer your customers the kind of special treatment that only a concierge trained in the John Paul tradition can provide. An invitation to the opening of an exhibition, to a private concert, access to places normally closed to the public…. These offers are proposed in a targeted way to customers at just the right time, to generate enormous satisfaction and commitment to your brand.