Our aim—acting in your name and in the image of your brand—is to provide the very best experience to your clients, thanks to personalized service at each point of contact. The objective of this approach is to turn your customers into ambassadors for your brand.
If customer satisfaction is the golden rule of customer relations, John Paul takes it one step further, striving to make your customers totally committed to your brand. Our goal is not only customer loyalty, but to turn your customers into your company’s ambassadors. John Paul allows you to invest daily in getting to know your clients, their behavior and lifestyle.
John Paul proposes not only a pure concierge service but also a content strategy that allows us to deploy large-scale personalized programmes which make use of the most innovative and customised tools of communication and entertainment. By going beyond traditional customer service, you create a continuing and close bond with your clients to create a unique customer experience and evoke real brand loyalty.
The evolution of our core business - private concierge service- is driven by our technological breakthrough in information systems. Our CRM software goes far beyond simply recording information for a data bank. It is able to extract a profile of each customer’s preferences and behavior. Each new demand from a customer adds to the profile and increases your understanding of him. The CRM platform allows our concierges to provide the same customized service to a small group of VIP members or to a customer base of more than 100,000, whether by telephone, e-mail, web app or mobile phone.