John Paul creates and and maintains a close personal relationship between a business and its customers. The private concierge, unique represenative of your name and brand, is at the service of each of your clients. Thanks to John Paul’s personalized approach, your brand is made to stand out from the competition and gain longterm loyalty from your customers.
Available 24 hours a day, 7 days a week, your brand, represented by the personal concierge, offers a permanent contact with your client.
Looking for a restaurant? Tickets for a fully booked show? A home emergency? We are ready to respond and handle any request. Procedures and services specific to each brand permit our concierges to respond to any demand at any moment, with a solution suited to the brand’s principles and values.
Our CRM platform is the “nerve center” of all exchanges between client and concierge across all channels. It collects, analyses, and centrally locates both declared and derived profile information and data based on the client’s reaction to offers we have proposed. Information about the client’s behavior and preferences collected in such a way allows us to furnish your business with an extremely detailed customer profile. The data collected by John Paul remains the property of each brand, and significantly increases your customer awareness.
Regular meaningful contact with clients promotes the development of a highly personal relationship. Our concierges have access to a complete customer profile at each point of contact and are thus able to offer tailor made recommendations. This highly personalised approach is the key to a successful relationship and the way to maintain a high and enduring level of member satisfaction. A relational program built on a rich, personalized, and regular slate of offerings and special services helps ensure the success of your customer strategy.