John Paul

JOHN PAUL IS THE LEADER IN WHITE LABEL CONCIERGE SERVICES. PIONEER IN THE CONCIERGE SERVICE B TO B TO C, JOHN PAUL'S WHITE LABEL OFFER ALLOWS BUSINESSES TO GIVE THEIR CUSTOMERS A HIGH END AND PERSONALISED SERVICE IN THE IMAGE OF THEIR BRAND.

John Paul has developed all of its tools and services to be fully customized for the client. Each service is designed in accordance with your specifications, so each brand can express its own identity in every case. Thanks to customized telephone greetings and personalized digital interfacing, your clients communicate with their concierge just as if they were communicating via your own infrastructure. So the value created directly benefits your brand and not John Paul.


CONCIERGE SERVICE IN WHITE LABEL

John Paul creates your concierge service to suit your brand. To do so, the identity of John Paul disappears and your brand is highlighted at every step of the customer experience. The strategy is to manage the service in a totally customized way, thanks to:

  • The allocation of a dedicated phone line
  • Recording of a personal greeting
  • The creation of a dedicated email address
  • The formation of a dedicated concierge team
  • The development and customisation of all digital interfaces

White label management allows the completely transparent integration of personalized concierge service into whatever our clients propose.


MADE TO MEASURE RELATIONSHIP MARKETING PROGRAM

As we create your program of customer relations, John Paul takes into account your brand’s image as we design your digital platform, your position in the market when creating your content, and your target customer when choosing what benefits to propose. John Paul offers you the full range of communication channels bearing your signature image, respecting your graphic criteria, and we transmit your messages and material in a personalized way through each channel:

  • Emailing: newsletters and push offers
  • Private web space: platform of enriched material and content
  • Mobile Applications: concierge access 24/7 and personalised push offers on the mobile
  • Tablet Applications: platform of specific content


ADDITIONAL PERSONALISED SUPPORT MECHANISMS

All media support is customized to suit your brand. For example, the welcome pack can be entirely customized to suit your brand:

  • Presentation box and membership card can be personalised with your brand name
  • Custom brochure
  • Envelopes and note cards bearing your logo