The patented proprietary software developed by John Paul has been designed specifically to meet the requirements of the job. It is an indispensable tool for concierges to create a personalised and close relationship with members.
Whatever the means of communication, our CRM software registers and coordinates the entire range of exchanges with the concierge at every point of transmission. Our software processes each request in order to identify pertinent information and to round out the client’s profile—his likes, dislikes, and general behavior patterns. Online communication via e-mails, apps, and web interfacing is processed to obtain any data that might enhance our understanding of the member.
Our CRM software has a unique capability: it detects client preferences. As it collects and integrates client data from every source, it records the customer’s use of our services (type of requests made, frequency of use, means of contact), his main interests, and his reactions to offers we propose. Therefore, we have at our disposal a very precise and constantly evolving profile of the client, which allows the concierge to meet and exceed the member’s expectations.
The concierge service is available as a white label on all channels of communication: telephone, email, SMS, web site, mobile apps and tablets. Each channel can easily be customised to suit the member’s profile. Interactive management of relational programs allows you to channel the ensemble of your content in a personalized way.