As the forerunner in the field of B to B to C concierge service, John Paul has invested from the start in the development of proprietary CRM software designed for customer service of large enterprises. This patented tool allows us to manage tailor-made loyalty programs.
Our exclusive CRM platform provides us with a unique customer service technology. Created to respond to the need for customization in the domain of private concierge service, our software collects, integrates, and centralizes all member data in real time. Thanks to our software’s grasp of a customer’s likes, dislikes and behavior patterns, you are able to know, understand, and serve your clients as never before.
Our CRM software is not a simple tool for handling customer relations. It acts as the central interface for all inbound and outbound interactions with customers, managing multichannel marketing campaigns, reporting all profiling and behavioral data, and analyzing the effectiveness of special offers. In this way John Paul guarantees a comprehensive and effective overview of the customer services being used.
By centralising all sources of customer information and communication, John Paul's CRM software provides clients a very precise understanding of their customers’ profile. This real time profiling enables us to manage all of your marketing campaigns and content in a personalized and highly targeted manner. Programmes can be perfectly adapted to your brand’s image, so that you send out the right message at the right moment to the right person, creating a close and personal relationship with your customers.