John Paul's concierges have worked at some of the world's most renowned establishments. Recruited for their expertise and personality, they are then trained to meet our own exacting standards of excellence...
We follow a rigorous recruitment policy which is based on 5 fundamental criteria: a sense of service, a positive attitude, good personality, a desire to learn, written and oral skills. Our vetting process enables us to detect special talents which will subsequently enrich and strengthen the team already in place. We make the most of each personality and skill set to bring added value to the strengths and expertise our team already possesses.
In order to ensure premium quality service, each concierge must know and adhere to the high standards for which we are known, whether in the handling of requests, the communication process, or the use of equipment. John Paul’s concierges are constantly monitored, and the quality of their performance is subject to a monthly review. Any reported complaint is addressed immediately and the corrective action is implemented in real time. Our quality control team takes action to turn a negative experience into a positive one by giving the appropriate personalized attention.
John Paul motivates its employees always to go further in the pursuit of excellence by rewarding good performance and encouraging the ongoing honing of skills. We achieve this through individual coaching and frequent workshops designed to instill a real culture of customer service.