John Paul, an Accor Group business accelerator

Photo d'un lévrier

Magazine
Enchantons !

John Paul, an Accor Group business accelerator

AccorHotels announces the completion of the acquisition of John Paul, the world's leading concierge service provider. David Amsellem, then founder of John Paul, will remain a 20% shareholder in the company and will retain his position as Chairman and CEO. The acquisition is based on an enterprise value of $150 million, representing an EV/EBITDA 2017e multiple of approximately 11x.

Back to magazine

Back to magazine

signing a contract

 

 

Founded in Paris in 2007, John Paul merged with American LesConcierges in 2015 to create the world leader in premium customer relations and employee loyalty services. Today, John Paul relies on more than 1,000 employees around the world, from the most prestigious palaces, available 24 hours a day, 7 days a week all over the world, to respond to its clients' every wish, from the simplest to the most extraordinary.

With a global network of over 50,000 partners, powerful CRM software and a data management platform with 360° profiling and personalisation, John Paul offers comprehensive and innovative loyalty solutions across a range of industries.

For John Paul, very active in the travel industry, this transaction represents a unique opportunity to strengthen its expertise and partnerships through the more than 4,000 hotels and 3,000 restaurants of the AccorHotels group worldwide. AccorHotels will benefit from John Paul's expertise to support the Group's strategy to put the customer at the centre of attention and generate new service revenues. Together, sharing a common culture of innovation and service DNA, AccorHotels and John Paul will deliver the world's best travel experience.

Entrance to the Accor building

Entrance to the Accor building

Sébastien Bazin, Chairman and CEO of AccorHotels, added: "In John Paul, we have found a gem of a customer relations company. Today, we are going to combine our expertise, our strengths and our talents to broaden the scope of our offer in order to provide the best experience to all travellers before, during and after their stay".

Back to magazine

Back to magazine

Our readers liked

Our readers liked

Chic, happy woman sitting looking at her phone
Inside John Paul

Looking for a rare object, the address of a trendy restaurant, the contact details of a trusted craftsman... our Concierges take care of these everyday tasks that take up time when you're short of it.

Responding to Members' requests is the mission of the John Paul Concierge teams. All requests? Yes ...
En savoir plus
Woman holding phone and bank card
Trends

What types of concierge services are there?

A concierge service, historically a hotel reception service, is a set of services offered by a ...
En savoir plus
Cybersecurity
Trends

PCI DSS level 1 certification: the Holy Grail for protecting our Members' banking data

Thanks to the quality of our processes and the ongoing rigor of our teams, John Paul has just ...
En savoir plus
EmailLinkedInInstagram

Tempted
by other topics?

John Paul 3D logo
Press release

John Paul has been enchanting the customer experience for 15 years

John Paul, the BTB conciergerie and loyalty programme expert, is celebrating its fifteenth year in ...
En savoir plus
Press release

O Lifestyle selects John Paul's Conciergerie Services

Alain Grange, O Lifestyle's CEO has been a foremost authority and pioneer in the arena of luxury ...
En savoir plus
woman looking at her bank card and smartphone
Press release

Mooncard signs strategic partnership with John Paul concierge service

Paris, September 12, 2022 - Mooncard, the French fintech that offers a unique solution for ...
En savoir plus
Press release
Aumax pour moi logo

Aumax pour moi chooses John Paul as Concierge partner

Le Relecq-Kerhuon, July 7, 2022 - Aumax pour moi, the 100% French fintech, a subsidiary of Crédit ...
En savoir plus
Hyundai press release
Press release

The famous car manufacturer Hyundai entrusts John Paul with its Privilege Programme

Hyundai Motor France launches its first loyalty programme for its customers: Hyundai Privilèges ...
En savoir plus
Press release
Parnasse logo

John Paul and the Parnasse Circle

Parnasse, the selective brand of Orange, is expanding its exceptional concierge service for its ...
En savoir plus