Article 1: Purpose of Terms of Use

The Terms of Use are intended to define the terms and conditions under which John Paul provides to the User the Website.


Article 2: Acceptance of Terms of Use

2.1 The Terms of Use must be read carefully by the User before accessing the Website. You can print and/or save our Terms of Use.

2.2 Browsing or navigating on our Website implies acceptance of the Terms of Use.

2.3 John Paul has the right to amend and/or update the Terms of Use at any time, without prior notice or any other specific formality. To keep you informed, we invite you to consult them on a regular basis.


Article 3: Website Management

3.1 John Paul has the right to suspend, interrupt or limit access to all or part of the Website for any reason whatsoever and especially for maintenance or updating purposes or in the event of an attack on the Website (Hacking…).

3.2 Any hypertext links directing to the Website or any part of the Website is forbidden, unless prior written agreement from John Paul. Such hypertext links may have been created without the knowledge of John Paul. In this case, John Paul cannot be held responsible for the information presented and/or provided.

3.3 The existence of a hypertext link on the Website directing to another website (for example, the website of a partner) does not imply a validation of this website or its content by John Paul. In this regard, the Website and the partners’ websites remain strictly independent to each other.


Article 4: User’s Liability

The User is responsible for the use of our Website so John Paul cannot be held responsible for any malicious program which could infect any of the User’s devices and/or any hardware or software, data loss or alteration arising from the use of the Website.

It is the User’s responsibility to take all appropriate measures to protect their data, computer systems or softwares from contamination by possible viruses, Trojan horses or, more generally, any computer program that may compromise the security of the Website.


Article 5: John Paul’s Liability

Subject to any applicable law and/or regulation, John Paul cannot be held liable for any direct or indirect damage arising from the use or the impossibility to use the Website and more generally any event related to the Website such as technical failure, breakdown, interruption, modifications of the Website […]

Plus, John Paul does not guarantee the availability, accuracy, completeness, reliability or topicality of the information available on the Website.


Article 6: Privacy

Please see our Privacy Policy for more information.


Article 7: Intellectual Property

Every User has private and non-exclusive right to use the Website and agrees not to use the Website for commercial or illicit purposes.

The Website, trademarks, logos and any other distinctive signs and software used on the Website as well as the content of the Website (i.e., any text, video, photograph or any other information in any format (hereinafter the “Properties“) are the exclusive property of John Paul, its partners or third parties who have authorized the use of the said contents.

The Properties are subject to protection by copyright, trademark law, patent law, or any other intellectual property right.

The information (including the Properties) published on the Website may in no case become the object of commercial exploitation or advertising.

Subject to the provisions of Article L.342-3 of the French Intellectual Property Code, John Paul prohibits the extraction, re-use, assignment, distribution, modification, adaptation, translation and reproduction of all or part of the elements (including the Properties) of the Website without its prior and express written authorization. Failure to comply with this prohibition constitutes an infringement to John Paul’s Rights likely to involve the civil and criminal liability of the counterfeiter.


Article 8: Applicable Law and Jurisdiction

These Terms of Use are governed by French law. The French courts have jurisdiction to settle any disputes that may arise between the parties with respect to the execution of the present document.



These Terms and conditions apply to all services provided by Service Concierge SAS (“SERVICE CONCIERGE”), a corporation organized under the Laws of France, having its registered office located at 116 bis avenue des Champs-Elysées | 75008 Paris (France) [RCS Paris: 485 281 232].

I. Introduction:

1.1 By using this service (“Service”), any member (“Member”) agrees to these Terms & Conditions of Use (“Terms”). Please read carefully this document.
1.2 By requesting services from SERVICE CONCIERGE through any available medium (text, email, telephone…) you agree that these conditions shall apply to any request or order, directly or indirectly, made through them without restriction. This Terms shall prevail over any other document issued by John Paul concerning this Service.
1.3 The Member shall agree to the terms of use and/or sale of each supplier with whom he is put in contact for the supply of goods and/or services (“Supplier”).
SERVICE CONCIERGE is not a party to such contract so cancellation of contracts with any Supplier should be settled with the Supplier in the respect of its terms of use and/or sale.

II. Membership:

2.1 Each member is responsible for his/her membership (“Membership”) and must ensure that no one other than himself/herself uses the Membership benefits. The Member expressly agrees to not use his Membership for professional purposes i.e. to use his Membership for its clients. All Memberships are subject to verification by SERVICE CONCIERGE. Each Member must provide SERVICE CONCIERGE with accurate information when applying for Membership. Any missing information may result in your Membership application being delayed. SERVICE CONCIERGE will not be held responsible for the consequences arising from inaccurate or misleading information provided by the Member. It is the responsibility of the Member to notify as soon as possible SERVICE CONCIERGE should any changes to the Members personal information arise.
2.2 SERVICE CONCIERGE has the absolute right to cancel or suspend your Membership (at its sole discretion) without notification in case of abusive or fraudulent activity, prejudicial behavior regarding the interests of SERVICE CONCIERGE, information falsification transmitted either to SERVICE CONCIERGE or to Suppliers by the Member or a third party acting on the Member’s behalf.

III. Services:

3.1 Once the Service has been activated the Member can submit requests.
SERVICE CONCIERGE will process requests made by the Member and will act as an intermediary between the Member and selected Suppliers. Benefits are carried out by SERVICE CONCIERGE in the name and on behalf of the Member to the Suppliers in the context of a mandate given by the Member to SERVICE CONCIERGE.
3.2    Requests submitted to SERVICE CONCIERGE by Members should respect at all times the requirements of the law and code of ethics. If this is not the case, SERVICE CONCIERGE reserves the right to refuse the Members request.
In certain countries access to some of the products or Services provided by SERVICE CONCIERGE may be restricted. No goods or services will be provided by SERVICE CONCIERGE to a Member should they not comply with the applicable laws in the country where the Service or product is being delivered.
3.3 To be able to take into consideration requests involving service provision or billing equal or superior to the amount of 100 €, SERVICE CONCIERGE will require a written confirmation from the Member to this effect. The Member therefore accepts that all messages sent to SERVICE CONCIERGE whatsoever the medium used, can constitute a proof.
3.4    All orders made by the Member are subject to availability by the Supplier. If a requested product or service becomes unavailable, SERVICE CONCIERGE will do the upmost to provide the Member with an alternative option of a similar description and/or standard. Should the Member decide not to accept this proposition, SERVICE CONCIERGE will cancel the request. No compensation whatsoever can be claimed by the Member in this case.
3.5 SERVICE CONCIERGE will liaise with Supplier on behalf of the Member. The Member can also contact the Supplier directly if necessary or requested expressly by the Member.
3.6 Members will benefit from several advantages and negotiated offers provided by selected Supplier on their behalf by SERVICE CONCIERGE. Suppliers are free to modify their terms and conditions of sale at any time. Therefore, SERVICE CONCIERGE will not be held responsible for any of these changes.

IV. Payment:

4.1 Products and services will be billed to the Member according to the specified prices given by the selected Suppliers. The Member can also request that SERVICE CONCIERGE uses his Credit Card information to pay for products or services directly to the Supplier.
4.2 Validation from a Member further to a proposal sent by any medium by SERVICE CONCIERGE will be considered as an acceptance and the Member’s credit card will be charged the order amount.
The Member must ensure that the credit card details provided are correct and accurate and make sure sufficient funds are available in its bank account to cover all requested purchases.
4.3 As soon as an order is validated by the Member, payment must be immediately made. In case of payment delay, SERVICE CONCIERGE shall not be liable for changes in prices and/or availability of the order products and/or services.
4.4 In case of payment delay, penalties may be applied by the relevant Supplier based on its specific terms and conditions.
4.5 Certain types of services can in some cases generate extra and additional costs.
4.6 The Member hereby gives SERVICE CONCIERGE the authorization to charge the amount of these costs to the Members credit card account. Under no circumstances, SERVICE CONCIERGE will make an advanced payment on behalf of its Members. Payment of products and services will be made in accordance with the general terms and conditions of the Supplier at the time of the purchase.

V. Specific Services:

5.1  Restaurants and Clubs: For certain restaurant and club booking, credit card details are requested to secure it. The Member authorizes SERVICE CONCIERGE to use his credit card details to this effect.
5.2  Tickets: SERVICE CONCIERGE commits to doing all in its power to contact specialized Suppliers to find and obtain the best possible tickets to all events on the behalf of its Members. Should an event be sold out, SERVICE CONCIERGE may use specific Suppliers. Consequently, ticket prices may vary at any time and be different for the face value because of agency, processing and/or administrative fees. Every sale is final, no refunds or cancellation will be issued after the purchase of the ticket.
Members must check event schedules as organizers or producers may change event date and time without prior notice. SERVICE CONCIERGE cannot be held responsible for the loss of tickets or for delivery problems or if the event is cancelled or postponed. In case of cancellation or postponing by the artist, producer or organizer, SERVICE CONCIERGE may only refund the ticket face value, subject to reimbursement by the producer or the organizer. According to the article L.221-28 of the French Consumer code, Tickets cannot be subject to a right of withdrawal.
5.3  Taxis: In the absence of the Member to the appointment scheduled at the time of the order and more generally if the taxi does not load because of the Member, it will be liable to pay any fee incurred thus. It is however specified that tolerance will be given to the first occurrence of a load and these fees will be due by the Member to the second occurrence. Non-payment of the lump sum owed to that effect within a period of fifteen (15) days net may result in the suspension of access to requests for taxis.
5.4  Travel: please see our Travel Terms and Conditions.

VI. Service Concierge Commitments:

6.1 SERVICE CONCIERGE is committed to satisfying all requests made by the Member in the shortest space of time possible and to provide advice in relation to these requests.

6.2 SERVICE CONCIERGE acts as an intermediary between the Member and the Supplier.

6.3 SERVICE CONCIERGE shall provide the necessary means to satisfy requests to the fullest extent possible.

VII. Liability:

7.1 The Member agrees that SERVICE CONCIERGE acts according to the requests and requirements made by the Member.
SERVICE CONCIERGE shall not be held responsible for any errors due to inaccurate nature or misleading information given by the Member. SERVICE CONCIERGE shall not be held responsible for the recommendation and choice of Suppliers and SERVICE CONCIERGE has the right to refuse or cancel any order in the event of an existing dispute with the Member.
7.2 According to article 1218 of the French Civil Code, SERVICE CONCIERGE will not be held responsible for any delays or failures to carry out its obligations in the event of unforeseen circumstances « force majeure » (strikes, power cuts, fire, floods etc…).
7.3 Suppliers take full responsibility for the services, benefits and products they provide.

VIII. Privacy and cookies

8.1 The Service and your Membership are subject to our Privacy Policy which applies to any of your information.
8.2 The Service and your Membership are also subject to our Cookies Policy.

IX. Libel:

According to the French Law of July 29, 1881, SERVICE CONCIERGE reserves the right to take legal action against anyone who perpetrates slander or libel against it. Any allegation or imputation of an act damaging SERVICE CONCIERGE’s honor or consideration, directly or by means of copy, may be prosecuted.

X. Copyright and Trade mark SERVICE CONCIERGE:

10.1  “John Paul” is a registered trademark and all rights are exclusively reserved to SERVICE CONCIERGE. You may not otherwise use, reproduce, download, store, post, broadcast, transmit, modifiy, sell or license any information or content obtained from the Website or documents without the prior written approval of SERVICE CONCIERGE in accordance with any intellectual property Laws.
10.2  SERVICE CONCIERGE’s website and documents whatsoever are strictly for Member’s personal use and may not be used for commercial purposes.

XI. Right of Withdrawal, Complaint, Opposition to cold calling

11.1 right of withdrawal: According to article L.221-18 of the French Consumer Code, the Member has the right to withdraw from his online purchase within 14 days without having to give any reason or pay any costs. To exercise the right of withdrawal, the Member must unequivocally inform SERVICE CONCIERGE by using the withdrawal form below (registered letter) if the Service has been directly performed by Service Concierge and not by a Supplier; SERVICE CONCIERGE acting as an intermediary between the Member and the Supplier in most cases (see Article 6.2). Please refer to the terms of sale of the Supplier if you want to exercise your right of withdrawal if the Service has not been directly performed by SERVICE CONCIERGE.

This period expires 14 days after the day of the conclusion of the contract. SERVICE CONCIERGE will give the Member a refund within 14 days from receipt of his withdrawal notification but can delay refunding the Member if SERVICE CONCIERGE has not received documents and materials back (brochures, card…) or evidence that the Member sent them back. The express agreement of the Member will be required if the service is to begin before the end of the withdrawal period, for the waiver of the withdrawal period (Art. L.221-25 of the French consumer code). Please do not hesitate to contact us: (

11.2 Complaint: In case of the answers given by the concierge don’t satisfy your request, you may address your complaint to our Relationship Service Members: Service Concierge SAS – Board of Excellence – 116 bis, avenue des Champs-Elysées – 75008 Paris (France) or by calling the following phone number: +33 (0) 1 83 77 74 11. A concierge will call you as soon as possible.

11.3 Opposition to cold calling: If you have provided us your phone number(s). You can sign up for free a list of objection with the manager appointed by decree. (

XII. Applicable Law and Jurisdiction

12.1 These Terms and Conditions of sale and use and your Registration to the service with SERVICE CONCIERGE are governed by the laws of France and are subject to the exclusive jurisdiction of the courts of France.
12.2  If the Member does not abide by the present terms and conditions, his liability may be engaged.
12.3  If any dispute should arise, the Member agrees to participate in good faith and in an amicable conciliation phrase with SERVICE CONCIERGE prior to any judicial proceedings. Any dispute regarding the present terms and conditions which is not settled by direct mediation will be submitted to the courts of France.
12.4.SERVICE CONCIERGE adheres to the mediation system set up by the CMAP (Centre de Médiation et d’Arbitrage de Paris):


To meet your expectations and maintain your confidence in us, we would like to inform you in a transparent way about our policy regarding cookies from our website (hereinafter the “Website”) regardless of the device used.



Definition of a cookie

Cookies are small text files; image or software that can be stored on your devices (computer, tablet, smartphone …) when you visit a website. Cookies allow a website to recognize you, to remember your preferences and to help you continue your navigation by keeping the trace of pages visited.

We use cookies to improve your experience on the Website so that it adapts to your preferences. These cookies are very important for helping us make online services easier to use, track the use of our Website and improve the services we offer. It is specified that we will not use advertising cookies on our Website.


Cookies implemented

  1. Cookies essential to navigation

These cookies are essential and must always be enabled. They allow us to recognize you during the same session. These cookies will not be used for commercial prospecting or targeting; The aim of such cookies is to allow you to consult our Website under optimum conditions considering the functionalities of the said Website.


Name of the cookie Function Company Duration Objective
_dc_gtm_UA This cookie is used for the analysis by Universal Analytics. It allows to follow the navigation of the Website’s users Service Concierge 30 days Navigation
cookiepolicy This cookie allows to validate that the member has consulted the pop-up for validation of the cookies policy Service Concierge 30 days Navigation
PHPSESSID This cookie is purely technical. Its sole aim is to allow the identification of the member after connection. Service Concierge 30 days Navigation


  1. Performance Cookies
Name of the  cookie Function Company Duration Objective
_ga This cookie is used for  the analysis by Universal Analytics. It allows to monitor the performance of the pages consulted by the users of the Website Google 13 months Performance
atidvisitor This cookie is used to monitor the performance of pages visited by users of the  Website AT Internet 13 months Performance

Performance cookies are analytical cookies that you can deactivate; they collect information about the use of the Website and allow us to identify the particularly popular sections and the number of visits. These cookies also allow us to adapt the content of the Website in a targeted way, to improve our offers and the ergonomics of our services. To use the data for statistical purposes, this Website uses the Google Analytics tool ( further information on the following page: This Website also uses AT Internet analytics tool (


Manage your cookies

By continuing to browse our Website, you agree to have such cookies on your device.

You have the possibility to configure your browser per the purpose of the cookies deposited. We would like to remind you that the refusal to place certain cookies may alter your experience on the Website.

The management of cookies and your choices is different depending on the browser you use. Such management process is described in the help menu.

Below are links to the information pages (non-exhaustive list) that allow you to configure your browser and the steps of configuration of each type of browser:


  • Internet Explorer


Click on the button Tools, then Options Internet.
On the tab General, under Browsing History, click Settings.

Click the button Display Files.


  • Firefox

On the tab Tools of the browser, select the menu Options

In the window that appears, choose Privacy and click Display Cookies


  • Safari

In your browser, choose Edit> Preferences.

Click Security, and then click Display the cookies.


  • Google Chrome

Click the Tools icon. Select Settings.

Click View advanced settings and go to the Privacy section.

Click the button Content Settings.


  • Opera

Click the Tools icon.

Select Preferences

Change your settings in the “Advanced” tab


Once your choices are saved, we will use only cookies (read or write mode) that you have allowed. Any cookie saved before your setting changes will always remain on your device and you can delete it in the settings of your browser.

If your device is used by more than one person, this sharing of use and the configuration of your browser settings for cookies fall under your responsibility.


Installing a Google Analytics Cookie Deny Module

If you do not want the data related to your visit to be collected and analyzed, you can oppose to it at any time for the future. To allow the technical realization of this opposition, you can install an add-on module to your browser. For technical reasons, this cookie can only be used with the browser in which it was installed. If you delete all the cookies or use a different browser or device, you will need to install the cookie again.

Click here to install the browser add-on to disable Google Analytics:


Updated on Jan. 18th,2017