HOW CAN WE HELP YOU?

The information collected on this form is recorded in a computer file by John Paul, to create and manage your account, and respond to your requests. Required fields are marked with an asterisk. In accordance with Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and delete information concerning you, which you can exercise by sending your request by post to: Service Concierge - Service Communication - 66, rue des Archives - 75003 PARIS. More information about your data here.

Terms and conditions

 

These Terms of Use (the “Terms of Use”) for the Website and Mobile Applications (the “Site”) govern the relationship between Concierge Holding Company Limited, a company incorporated under the laws of England, having its registered office at 88 Wood Street, EC2V 7AJ London, England, registered under number 09709521; and Service Concierge, a société par actions simplifiée, whose registered office is located at 66 rue des Archives 75003 Paris, registered with the Paris Trade and Companies Registry under number 485 281 232, operating under the trade name (“John Paul”); and users of all or part of the Site (“User(s)”).

Telephone: +33 (0)1 42 89 85 00

E-mail: france[at]johnpaul.com

The Site is hosted by the company:

WPENGINE, Inc.

 

Article 1: Purpose of the Terms of Use

The purpose of the Terms of Use is to define the conditions under which John Paul makes a set of services available to Users (hereinafter the “Services”) from which they benefit(s) and which they may use while browsing:

  • on the Site and/or
  • on one of its mobile applications (hereinafter referred to as “Mobile Applications”).

These Services are detailed in particular in Article 5 of the Terms of Use.

 

Article 2: Acceptance of the Terms of Use

Users are requested to read the Terms of Use carefully before browsing the Site and/or using the Services made available to them.

The User must be a natural person, of legal age, and have the legal capacity to be able to register on the Site and/or Mobile Applications.

By browsing the Site and/or Mobile Applications, and by using the Services, the User is deemed to have read the Terms of Use, to have accepted them and to have undertaken to respect them. These Terms of Use constitute a contract between John Paul and the User.

It is possible, at any time, to print and/or save the Terms of Use by clicking on the buttons provided for this purpose displayed at the top of this page.

Visa reserves the right to modify and update the Terms of Use at any time without notice or formality. It is therefore the User’s responsibility to regularly consult the Terms of Use. By browsing the Site and/or Mobile Applications and/or Tablets and using all or part of the Services subsequent to any changes made to the Terms of Use, you agree to such changes.

 

Article 3: Access to Services – Site Management

The Site allows the User free access to information concerning the John Paul brand, the offers/services proposed by John Paul, its news, information about the Group and job offers proposed by the Group.

The Site is accessible free of charge in any place to any User with Internet access. All costs incurred by the User to access the service (hardware, software, Internet connection, etc.) are at his expense.

The Site uses all means at its disposal to ensure quality access to its services.  in this respect, John Paul is bound by a best endeavours obligation and is under no circumstances bound to reach this result.

Any event due to a case of force majeure resulting in a malfunction of the network or server does not engage the responsibility of John Paul.

For the proper management of the Site, John Paul reserves, at any time, the right to suspend, interrupt or limit access to all or part of the Site for any reason whatsoever and in particular for maintenance or updating purposes or in the event of an attack on the Site.

Any creation of hypertext links to the Site or any part of the Site is prohibited without John Paul’s prior written consent. Hypertext links to the Site may have been created without John Paul’s knowledge. In this case, John Paul cannot be held responsible for the information presented on these sites.

The existence of a hypertext link on the Site to another site (for example, a partner site) does not imply endorsement of that site or its content by John Paul. In this respect, the Site and the partner sites remain strictly independent.

The User has the possibility of contacting the Site by e-mail at the address communication@johnpaul.com

 

Article 4: Description of the Services offered on the Site and/or Mobile Applications

John Paul makes information concerning the John Paul brand, offers / services proposed by John Paul, its news and information on the Group available to users on the Site and/or Mobile Applications.

John Paul cannot guarantee that the Site and/or Mobile Applications, and more particularly the information contained therein, are free from error or omission. Consequently, it is up to the User to use the information available on the Site with discernment.

 

Article 5: Hypertext Links

Any creation of hypertext links to the Site or any part of the Site is prohibited without John Paul’s prior written consent.

Hypertext links to the Site may, without John Paul’s knowledge, have been created. John Paul cannot be held responsible for the information presented on these sites.

The existence of a hypertext link on the Site and/or Mobile Applications and/or Tablets referring to another site (for example, the site of a partner) does not imply a validation of this site or its content by John Paul. In this respect, the Site and the partner sites remain strictly independent.

John Paul cannot be held liable for any information, commercial offers, opinions or recommendations made by these sites, or for any dispute between a User and a partner. The persons who develop and publish these Sites are solely responsible for compliance with the regulations applicable to them.

Furthermore, John Paul can in no way be held responsible for any consequences that may arise during or after meetings or contacts with third parties, Users or not, following the use of the various Services on the Site.

 

Article 6: User’s responsibility

The User acknowledges having the technical skills and tools necessary for the proper use of the Services offered by the Site and having verified that the computer configuration at his disposal is adequate, in good working order and safe. As such, it is the User’s responsibility to take all appropriate measures to protect his data, computer systems or software from contamination by viruses, Trojan horses or, more generally, any computer programs that may compromise the security of the Site.

The User is solely responsible for the equipment he uses to access the Site, which remains his exclusive responsibility, as well as any communication costs incurred by this use.

 

Article 7: Responsibility of John Paul

John Paul is committed to doing its best to provide the highest quality Services. However, given the particular nature of the Internet network, the operation of the Site, access to the Site, access to the Account and its use may be interrupted from time to time, in particular to enable John Paul to carry out updates and maintenance work on the computer system (hardware and software) necessary for the operation of the Site. John Paul shall in no case be held liable in this respect.

Under no circumstances shall John Paul be held liable for promotional offers offered on the Site by its partners, any claim must be addressed to the partners concerned.

John Paul shall not be held liable in the event of force majeure or any event beyond its control, in particular in the event of interruption of the Site and/or of all or part of the Services resulting from a failure of the User’s Internet network, telephone network or Internet access provider.

John Paul is not responsible for any fraudulent use that may be made by any Internet user or, more generally, by any third party, of the information or content of the Site.

Furthermore, John Paul does not guarantee the availability, accuracy, completeness, reliability or timeliness of the information available on the Site.

 

Article 8: Personal data

The use of the Site and/or Mobile Applications and the provision of the Services offered may result in John Paul and, where applicable, its partners processing the User’s personal data.

The modalities of this treatment are detailed in the Privacy Policy of the Site, accessible by clicking here.

 

Article 9: Intellectual Property

The Site, the trademarks, logos and any other distinctive sign of John Paul and any software used on the Site as well as the contents of the Site (that is, any text, video, photograph or any other information in any format and of any nature whatsoever appearing on the Site) (hereinafter the “Properties”) are the exclusive property of John Paul.

The Properties may be protected by copyright, trademark law, patent law, or any other intellectual property right.

Consequently, it is prohibited to copy, modify, reproduce, distribute, publish, integrate on any medium whatsoever, adapt, transfer or assign, license, sublicense, give as a guarantee, transmit in any other manner whatsoever the Properties or to perform reverse engineering or use any other method to attempt to access the source codes and/or protocols of the Properties, without the express authorization of John Paul or the owner of the rights.

Failure to comply with this prohibition constitutes an infringement likely to engage the civil and criminal liability of the infringer.

 

Article 10: Evolution of the contract

John Paul reserves the right at any time to modify the terms of this Agreement.

 

Article 11: Duration

The term of this Agreement is indeterminate. The Contract becomes effective with respect to the User as of the use of the service.

 

Last update: 05/28/2018