Magazine

Enchantons Magazine

Trends, news, portraits...
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John Paul Events.
Trends

John Paul Events: Experience at the Heart of Customer Loyalty

A key player in private concierge services, John Paul continues to enhance its customer experience ...
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Generative AI
Trends

Generative AI at John Paul: an asset for ultra-personalized concierge services

Always at the forefront of innovation in the Concierge sector, John Paul is now integrating ...
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Inside John Paul
Logo John Paul white

Unique "Money can't buy" experiences that strengthen customer relationships

Our brands' customers are demanding, and the need to enchant them in order to win their loyalty is ...
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Luxury VIC's
Trends

Hyper-personalization: the key to building loyalty among luxury VICs

Loyal to its identity, luxury cannot abandon its codes and demanding values, but must innovate to ...
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Trends
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Bank Card Concierge Service

A powerful loyalty driver and emotion booster for premium cardholders! Above all, your daily ...
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Smiling concierge on the phone
Trends

Private concierge: human qualities first and foremost

The quality of a concierge service depends to a large extent on the responsiveness and relevance of ...
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Inside John Paul
Logo John Paul white

Looking for a rare object, the address of a trendy restaurant, the contact details of a trusted craftsman... our Concierges take care of these everyday tasks that take up time when you're short of it.

Responding to Members' requests is the mission of the John Paul Concierge teams. All requests? Yes ...
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photo of binoculars

under study

XERFI study: The strategies of the players in the concierge market by 2023

The concierge markets have lost none of their attractiveness despite the serious setback caused by the health crisis.

 

Reorganisation of workspaces, mixed uses in urban real estate, ever greater attention to quality of life at work... Faced with changing customer expectations and intensifying competition, what are the main levers for development?

They are
John Paul

Alexandre Coge
Financial Director
Alexandre Coge

"We work hand in hand with all John Paul offices and our parent company Accor."

Chris Valière
COO EMEA
Chris Valiere

"It's through customer passion and innovation, combined with operational rigor, that John Paul employees operate and grow at the heart of the company."