EXCELLENCE: A WAY OF BEING, STRIVING CONTINUALLY FOR PERFECTION AND ENABLING US TO OFFER THE BEST OF THE BEST TO OUR CLIENTS
We are dedicated to one profession: service. Passion embodies our profession as it places the client at the center of our attention. Delivering excellence is not simply a marketing promise, it is has been our vocation and obsession since the inception of our company.
To deliver the best experience each day, we personalize each point of contact with great care and attention to detail, whether for our clients, partners or employees. We consistently strive for excellence and share the desire to surpass expectations and offer the best to our members.
We are constantly reinventing the service of tomorrow and investing in new technologies to continually improve customer experience. We are on the lookout for new usages of technology so we can always be one step ahead, anticipate client needs and achieve bold goals.
FOR YOU TO HAVE AN UNFORGETTABLE EXPERIENCE
WHAT WE DEFEND ON A DAILY BASIS, ACROSS THE WORLD
We embrace and drive change, constantly seeking challenges.
Entrepreneurial spirit is in the DNA of our founders. We take initiatives, create opportunities, value agility and innovation to deliver WOW experiences through outstanding service. Our management style encourages autonomy and intellectual curiosity so that every employee at John Paul can be an intrapreneur in the missions she/he leads.
One of the strengths of our group lies in the complementarity of skills, origins and career paths of our employees throughout the world. Understanding different cultures, promoting diversity and appreciating difference as a source of enrichment are all crucial assets in meeting the infinite diversity of needs and expectations of our members.
We value cooperation over competition.
Teamwork is essential for enabling shared meaning and outcomes. Our organization is structured to promote cross-functional collaboration, thereby fostering innovation and a culture of openness, honesty and trust for an engaged and valued workforce. Solving problems quickly requires mutual respect, understanding and willingness to work together toward common goals.
COMBINING HUMAN AND TECHNOLOGY TO CREATE A RICH AND UNIQUE EXPERIENCE
EXPERTS WITH A PASSION FOR THEIR PROFESSION
David Amsellem graduated from the French engineering university Centrale Supélec in 2001 and began his career as a founding shareholder of Poweo. Described by his mentor Charles Beigbeder as “a hard worker, monstrously efficient”, from his beginnings David Amsellem has been defined by a rigorous work ethic combined with an ingenious thirst for innovation. In 2007, after a pursuit of energy trading in Switzerland, he saw an opportunity in a still developing market: private concierge services. At the age of twenty-nine, David decided to invest in the industry… a few months later John Paul was born.
Since its inception John Paul has been characterized by forward thinking and technological advancement. David Amsellem sought to define John Paul’s role not only as the bridge between private concierge services and businesses, but as an active revolutionizer of the industry, reinventing concierge know-how with the tools of today’s Digital Age. This vision has not ceased to fascinate and attract the biggest companies who rely on John Paul to drive long-term loyalty and advocacy with their clients. Today John Paul has over 1000 employees across the five continents and joined the AccorHotels Group in November 2016.
As the CEO of John Paul Group, he drove the international development of the business with the same passion for excellence that catalyzed the creation of the company. David considers hospitality an art form to be practiced at home as in business. He is a member of the AccorHotels Extended Executive Committee and the board of Arsene Taxand. David is also an active investor in digital and consumer services & several well-known French start-ups. As of March 2018, he holds the position of Chairman. He continues to be closely involved in John Paul, especially in the strategy and business development of the group.
Olivier holds a telecoms engineering degree from TELECOM Sud Paris and an MBA from HEC Paris. He started his career as a strategy consultant, joined British Telecom to work in various corporate functions at its head office in London and then took over British Telecom Global Services’ French subsidiary, which provides B2B IT services. He went on to take the helm at IPH’s Key Accounts business unit and grew the group into Europe’s leading distributor of industrial tooling, before moving to the AccorHotels Group in the summer of 2018.
Olivier Larigaldie is now CEO of John Paul Group.
Kim Barber has collectively more than 28 years’ experience in operations, sales and service delivery throughout a series of executive roles. Her customer service standards influence every aspect of John Paul, from the innovative programs to the carefully selected staff. Her strategic efforts have made John Paul the innovative thought leader in the employee benefits/concierge service that it is today. Her guiding principle is that we service our clients both internally and externally in the most professional manner and always go above and beyond. Prior to joining the team, Kim worked in destination management, public relations and food & beverage which all lend themselves towards her expertise at John Paul.
Kim started with LesConcierges (an American company acquired by John Paul in 2016) in 1996 and thus recently celebrated 20 years of service with John Paul.
Frédéric Martinez brings to John Paul his solid international development experience acquired at world leaders in travel and financial services (American Express, IAG – British Airways-Iberia, Carlson Wagonlit Travel, Air France-KLM, Royal Caribbean International). His career as VP Sales & Marketing and International General Manager for these global groups allowed him to specialize in driving growth strategies, transforming business organizations, and excellence in customer relations.
With this expertise, he joined John Paul in 2018 to consolidate its position as a leader in the EMEA region.
Maya Sala began her career in media relations in agencies specialized in fine jewelry. She then turned toward the world of media, with different experiences in press and television, notably at TF1 as a communication officer. Joining John Paul in 2015, Maya became involved in developing the prominence and image of the company through a multitude of projects that have contributed to making John Paul a vital benchmark in the loyalty market.
Passionate about the company’s culture and DNA, Maya has achieved many great things within the Communication team, first as Communication Coordinator, then as Communication Manager for France, and then as EMEA Communication Manager before taking leadership of the team and becoming Chief Communication Officer in 2018.
Andrew Quake is an established senior business leader with over 20 years of experience across P&L management, business development & sales, account management, customer experience, operations, and strategy. Andrew holds an MBA degree from London Business School. He has worked in leadership positions at an international lifestyle and concierge company, with global leaders in the payments industry and was a management consultant at a blue chip strategy consulting company.
With a proven track record in building new businesses combined with deep knowledge of the Asia Pacific markets, Andrew is now responsible for the growth of John Paul’s business and footprint in the Asia Pacific Region, excluding Singapore.
During her 15 years within the AccorHotels group, Aurore Lami has held various HR positions and has had the opportunity to support different brands in the group. Her remarkable career led her to become the Director of Human Resources at Novotel Paris Les Halles, followed by Suitehotel and then All Seasons. Aurore joined international projects in Learning and Development in 2010 which gave her the opportunity to support the rebranding of IBIS brands, and then take charge of the HR development of the 3 IBIS brands. In 2016, Aurore became the Director of Talent Development for the IBIS and Midscale brands.
Since January 2018, she has been Business Partner for Talent & Culture for all of AccorHotels’ New Businesses and for the group’s Lifestyle division. Simultaneously, starting July 2018 Aurore is also the Chief Talent & Culture Officer at John Paul working closely with the 3 Regional T&C leaders (Céline Garcia for EMEA, Jeff Schibel for NAM, Fatimah Mohd for APAC).
After graduating from ESTACA in engineering, Charles Kessous worked in a various sectors in France and the United States for companies such as Esprit, Alten and CGI. He worked in operational management and development for ten years before embarking on a career as an independent consultant until joining John Paul at the end of 2008.
Charles is now Executive Vice President Global Operations at John Paul and is one of the pioneers who marked the development of the company.
Stéphanie had the opportunity to start her career in various sectors and organizations, from large French banks (Banques Populaires, Caisse d’Epargne) to innovative SMEs. She subsequently joined Carte Bleue, then Visa as Head of Legal Affairs France (and Southern Europe).
It was on this occasion that she met John Paul and joined the group in March 2017. She co-ordinates and manages in collaboration with Romain Latimier and her legal team all the legal activities of France and John Paul Group.
Paul has over 30 years of financial leadership experience including the last 20 years as a CFO and COO for all types and sizes of companies in different industries, such as solar energy, IT, telecommunications and wireless. His experience includes both public entities as well as as private venture and private equity backed companies. Growth in these businesses was achieved through organic and extensive M & A activity, both in the United States and internationally.
Paul has been the CFO at John Paul North America for 2 years and he is now the US representative. With a deep knowledge of the local market, Paul oversees North America John Paul teams.
After having studied engineering at Centrale Supélec, Damien started as a Strategy Adviser (McKinsey), and developed his know-how and skills in customer relations at Webhelp, where he grew and directed the Business Unit dedicated to travel agents.
He joined John Paul at the beginning of 2017, after having already served as Director of Operations at Marco et Vasco (Tour operator specialized in tailor-made travel). He was appointed COO EMEA in March 2018 and is now in charge of Operations as a whole (management, quality management, recruitment, training, scheduling, coaching, etc.) at the 5 sites belonging to EMEA (Paris, London, Lisbon, Luxembourg, and Marrakesh).