HOW CAN WE HELP YOU?

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We provide the best-in-class concierge service around the world

Our dna

EXCELLENCE: A WAY OF BEING, STRIVING CONTINUALLY FOR PERFECTION AND ENABLING US TO OFFER THE BEST OF THE BEST TO OUR CLIENTS

Passion

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A CULTURE OF SERVICE

We are dedicated to one profession: service. Passion embodies our profession as it places the client at the center of our attention. Delivering excellence is not simply a marketing promise, it is has been our vocation and obsession since the inception of our company.

Excellence

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GOING BEYOND SATISFACTION

To deliver the best experience each day, we personalize each point of contact with great care and attention to detail, whether for our clients, partners or employees. We consistently strive for excellence and share the desire to surpass expectations and offer the best to our members.

Innovation

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THE CONCIERGE 2.0

We are constantly reinventing the service of tomorrow and investing in new technologies to continually improve customer experience. We are on the lookout for new usages of technology so we can always be one step ahead, anticipate client needs and achieve bold goals.

Our history

FOR YOU TO HAVE AN UNFORGETTABLE EXPERIENCE

  • Opening of Lisbon & Tokyo offices
  • Opening of Toronto office
  • Acquisition by AccorHotels & opening of Miami office
  • Merger between John Paul & LesConcierges
  • Opening of Luxembourg & Berlin offices
  • Opening of Shanghai, Atlanta & Singapore offices
  • Opening of Sydney office
  • Opening of London and Marrakesh offices
  • Security / PCI-DSS Level 1 Certification
  • Development of a proprietary profiling engine in natural language
  • Launch of the first mobile Concierge application on iOS and Android
  • Creation of the John Paul brand
  • First CRM Concierge owner
  • Launch of the « employee loyalty » division
  • Creation of LesConcierges, company in San Francisco

Our values

WHAT WE DEFEND ON A DAILY BASIS, ACROSS THE WORLD

ENTREPRENEURSHIP

We embrace and drive change, constantly seeking challenges.
Entrepreneurial spirit is in the DNA of our founders. We take initiatives, create opportunities, value agility and innovation to deliver WOW experiences through outstanding service. Our management style encourages autonomy and intellectual curiosity so that every employee at John Paul can be an intrapreneur in the missions she/he leads.

DIVERSITY

One of the strengths of our group lies in the complementarity of skills, origins and career paths of our employees throughout the world. Understanding different cultures, promoting diversity and appreciating difference as a source of enrichment are all crucial assets in meeting the infinite diversity of needs and expectations of our members.

COLLABORATION

We value cooperation over competition.
Teamwork is essential for enabling shared meaning and outcomes. Our organization is structured to promote cross-functional collaboration, thereby fostering innovation and a culture of openness, honesty and trust for an engaged and valued workforce. Solving problems quickly requires mutual respect, understanding and willingness to work together toward common goals.

Our expertise

COMBINING HUMAN AND TECHNOLOGY TO CREATE A RICH AND UNIQUE EXPERIENCE

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THE BEST CONCIERGES AROUND THE GLOBE WITH AN EXCLUSIVE BLACK BOOK

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ROBUST AUTOMATIC PREFERENCE BUILDING THAT PROVIDES DEEPER ENGAGEMENT

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CUTTING-EDGE DIGITAL EXPERTISE THAT KEEPS YOU AT THE FOREFRONT OF LOYALTY INNOVATION


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THE HIGHEST POSSIBLE SECURITY STANDARDS, PCI DSS LEVEL 1 CERTIFIED


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CREATIVE LOYALTY CONSULTING SERVICES TO ATTRACT AND RETAIN CUSTOMERS

EXECUTIVE COMMITTEE

EXPERTS WITH A PASSION FOR THEIR PROFESSION

David Amsellem

Founder & Chairman

David Amsellem graduated from the French engineering university Centrale Supélec in 2001 and began his career as a founding shareholder of Poweo. Described by his mentor Charles Beigbeder as “a hard worker, monstrously efficient”, from his beginnings David Amsellem has been defined by a rigorous work ethic combined with an ingenious thirst for innovation. In 2007, after a pursuit of energy trading in Switzerland, he saw an opportunity in a still developing market: private concierge services. At the age of twenty-nine, David decided to invest in the industry… a few months later John Paul was born.

Since its inception John Paul has been characterized by forward thinking and technological advancement. David Amsellem sought to define John Paul’s role not only as the bridge between private concierge services and businesses, but as an active revolutionizer of the industry, reinventing concierge know-how with the tools of today’s Digital Age. This vision has not ceased to fascinate and attract the biggest companies who rely on John Paul to drive long-term loyalty and advocacy with their clients. Today John Paul has over 1000 employees across the five continents and joined the AccorHotels Group in November 2016.

As the CEO of John Paul Group, he drove the international development of the business with the same passion for excellence that catalyzed the creation of the company. David considers hospitality an art form to be practiced at home as in business. He is a member of the AccorHotels Extended Executive Committee and the board of Arsene Taxand. David is also an active investor in digital and consumer services & several well-known French start-ups. As of March 2018, he holds the position of Chairman. He continues to be closely involved in John Paul, especially in the strategy and business development of the group.

Jérôme Richard

Group Chief Executive Officer

Jérôme Richard graduated from Centrale-Supelec in 2002 and spent the first part of his career at the Boston Consulting Group. He entered Schneider Electric in 2010 to drive key leadership roles in procurement then in business development.

Jérôme joined John Paul as CEO France at the beginning of 2016. As of March 2018, he holds the position of Group Chief Executive Officer.

John Paul has offices all over the world, on five continents.
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Amber Treshnell

Chief Executive Officer Americas

As Chief Executive Officer of John Paul Americas since 2017, Amber is responsible for overall company performance in the Americas, building on recent successes and ensuring the continued growth of the business. She has a wealth of experience working closely with senior business leaders across a range of industries including Hospitality, Financial Services, Tech, Luxury, Retail, and Automotive, bringing high-level strategic consulting expertise to our North American clients and partners. Amber spent the past five years in the Concierge industry where she was responsible for growing the USA and Canadian markets for an international lifestyle company. Prior to this she spent 14 years in the banking industry, where she held a variety of leadership roles, most notably within Card, Retail Banking and Wealth Management.

Amber resides in New York City, and splits her time between our four N. American offices in Manhattan, Miami, San Francisco and Toronto.

John Paul has offices all over the world, on five continents.
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Andrew Quake

Chief Executive Officer APAC (exc. Singapore)

Andrew Quake is an established senior business leader with over 20 years of experience across P&L management, business development & sales, account management, customer experience, operations, and strategy. Andrew holds an MBA degree from London Business School. He has worked in leadership positions at an international lifestyle and concierge company, with global leaders in the payments industry and was a management consultant at a blue chip strategy consulting company.

With a proven track record in building new businesses combined with deep knowledge of the Asia Pacific markets, Andrew is now responsible for the growth of John Paul’s business and footprint in the Asia Pacific Region, excluding Singapore.

John Paul has offices all over the world, on five continents.
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Charles Kessous

Executive Vice President Global Operations

After graduating from ESTACA in engineering, Charles Kessous worked in a various sectors in France and the United States for companies such as Esprit, Alten and CGI. He worked in operational management and development for ten years before embarking on a career as an independent consultant until joining John Paul at the end of 2008.

Charles is now Executive Vice President Global Operations at John Paul and is one of the pioneers who marked the development of the company.

David Ohayon

Chief Digital Officer

David holds a degree in engineering from SUPELEC and an Executive MBA from INSEAD and began his career at Danone in the United States. In 2001, he decided to join a consulting firm working for the Orange Group and for a financial institution on CRM redesign projects, launching new products or piloting e-commerce activities. In 2008, he decided to become an entrepreneur with the investment fund Otium Capital. David then joined Weekendesk as Product and Engineering Director and subsequently worked on the development of the hotel label TemptingPlaces to launch its new digital strategy.

In 2014, seduced by the John Paul adventure, he joined the management team as Chief Digital Officer to structure the digital concierge platform.

John Paul has offices all over the world, on five continents.
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Damien Grandemenge

Chief Operating Officer EMEA

After having studied engineering at Centrale Supélec, Damien started as a Strategy Adviser (McKinsey), and developed his know-how and skills in customer relations at Webhelp, where he grew and directed the Business Unit dedicated to travel agents.

He joined John Paul at the beginning of 2017, after having already served as Director of Operations at Marco et Vasco (Tour operator specialized in tailor-made travel). He was appointed COO EMEA in March 2018 and is now in charge of Operations as a whole (management, quality management, recruitment, training, scheduling, coaching, etc.) at the 5 sites belonging to EMEA (Paris, London, Lisbon, Luxembourg, and Marrakesh).

Julie Vignaux

Chief Strategy Officer

Julie Vignaux graduated from the Ecole de Management de Normandie and soon after became one of John Paul’s first employees. She supported the company’s development and helped drive it to a leadership position through innovative products, creative marketing, and a unique customer experience approach. Julie has undergone a remarkable evolution within the company, starting as a project manager and then becoming the group Marketing Officer.

After a one-year period working in the APAC region to scale up John Paul’s position, she was appointed Chief Strategy Officer in 2018.

Aurore Lami

Chief Talent & Culture Officer

During her 15 years within the AccorHotels group, Aurore Lami has held various HR positions and has had the opportunity to support different brands in the group. Her remarkable career led her to become the Director of Human Resources at Novotel Paris Les Halles, followed by Suitehotel and then All Seasons. Aurore joined international projects in Learning and Development in 2010 which gave her the opportunity to support the rebranding of IBIS brands, and then take charge of the HR development of the 3 IBIS brands. In 2016, Aurore became the Director of Talent Development for the IBIS and Midscale brands.

Since January 2018, she has been Business Partner for Talent & Culture for all of AccorHotels’ New Businesses and for the group’s Lifestyle division. Simultaneously, starting July 2018 Aurore is also the Chief Talent & Culture Officer at John Paul working closely with the 3 Regional T&C leaders (Céline Garcia for EMEA, Jeff Schibel for NAM, Fatimah Mohd for APAC).

John Paul has offices all over the world, on five continents.
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Maya Sala

Chief Communication Officer

Maya Sala began her career in media relations in agencies specialized in fine jewelry. She then turned toward the world of media, with different experiences in press and television, notably at TF1 as a communication officer. Joining John Paul in 2015, Maya became involved in developing the prominence and image of the company through a multitude of projects that have contributed to making John Paul a vital benchmark in the loyalty market.

Passionate about the company’s culture and DNA, Maya has achieved many great things within the Communication team, first as Communication Coordinator, then as Communication Manager for France, and then as EMEA Communication Manager before taking leadership of the team and becoming Chief Communication Officer in 2018.

Fabien Dawidowicz

Chief Financial Officer

Fabien started his career with PWC as an auditor in banking then TICE where he handled clients such as Sony Music, Michelin and BNP Paribas Asset Management. Subsequently, he joined JG Events-Quintessentially (event agency and private concierge). He then worked for Dagobert (the leading agency in digital communication) where set up the Administrative and Financial Department and also held the roles of Human Resources and Legal Director.

Fabien joined John Paul in 2012 to create the Administrative and Financial Department. He manages, with the help of his teams, the financial and legal activities of the group. He is Executive Vice-President and member of the Operating Committee for France.

John Paul has offices all over the world, on five continents.
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Stéphanie Vinay

Chief Legal Officer

Stéphanie had the opportunity to start her career in various sectors and organizations, from large French banks (Banques Populaires, Caisse d’Epargne) to innovative SMEs. She subsequently joined Carte Bleue, then Visa as Head of Legal Affairs France (and Southern Europe).

It was on this occasion that she met John Paul and joined the group in March 2017. She co-ordinates and manages in collaboration with Fabien Davidowicz and her legal team all the legal activities of France and John Paul Group.