GROUP John Paul, Accor business accelerator
The power of Accor combined with John Paul's service excellence.
Founded in 2008 and a subsidiary of the Accor group since 2016, John Paul is a key French player in the creation, enhancement, and management of loyalty programs, serving major brands in the luxury, finance, mobility, and hospitality sectors.
With a promise to enhance the customer experience of brands by strengthening the emotional attachment their customers have to them, John Paul offers memorable customer experiences through a seamless journey and a resolutely human approach to service. John Paul offers three areas of expertise as a white label provider, both in France and internationally: a concierge service, the coordination and execution of experiences and events, and the creation and management of relationship marketing programs.
John Paul has 400 employees, including 160 at its headquarters in Paris.
3 White
label expert
5 offices worldwide (Europe, Middle East, North America)
Our profession, our passion: Service
John Paul
in 1 minute
John Paul, creator of emotions
Sébastien Bazin
"In John Paul we have found a customer relations gem. Today we are going to combine our expertise, our strengths and our talents, and broaden the scope of our offer to provide the best experience to all travellers before, during and after their stay."
William Allais
«I am very honoured to take on the role of CEO at John Paul, and I am delighted to be joining this company where excellence and service are paramount. John Paul brings together people who are passionate about service and hospitality, dedicated to our Members and happy to assist them.»
