Group values

Values and commitments Group values

True to its values since 2008

 

Recognised worldwide for its premium concierge services and now acclaimed for its event expertise and tailor-made relationship marketing programmes, John Paul supports brands that entrust it with their best customers to develop a strong and engaging emotional attachment with them. While the quality of our service is paramount, the quality of life at work for our employees is just as important.

Today, John Paul remains committed to its founding values of service excellence, honouring its commitments and enjoying working together. Our Talent & Culture and Communication departments work together to offer every employee a rewarding and enjoyable work experience from day one.

 

concierge working

#1 Quality & service excellence

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Ambitious &
engaging ESG charter

#2 Fulfilling our commitments

#3 The pleasure of working together

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Embracing diversity
& inclusion
Des événements uniques “money can’t buy”

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Commitments Charter
JOHN PAUL

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HUMAN

to enhance
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PLANET

to protect
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SOCIETY

to respect

A WORD FROM
OUR COLLABORATORS

Patricia Coucouroux
Director of Talent & Culture

"It is with and through our talents that we will continue to build our brand and solidify our position as the true leader in premium concierge services."

Joël Chan Thaw
Chief Operating Officer & Loyalty EMEA

« I supervise teams of passionate Concierges who draw on the expertise of powerful Partnerships and Marketing teams to support their daily Member recommendations. »

Marion Lanfernini
Communication & CEO Assistant

"By connecting and motivating internal teams, I stimulate individual commitment, convinced that engaged employees are the key to a high-quality customer experience."