EXCELLENCE: A WAY OF BEING, STRIVING CONTINUALLY FOR PERFECTION AND ENABLING US TO OFFER THE BEST OF THE BEST TO OUR CLIENTS
We are dedicated to one profession: service. Passion embodies our profession as it places the client at the center of our attention. Delivering excellence is not simply a marketing promise, it is has been our vocation and obsession since the inception of our company.
To deliver the best experience each day, we personalize each point of contact with great care and attention to detail, whether for our clients, partners or employees. We consistently strive for excellence and share the desire to surpass expectations and offer the best to our members.
We are constantly reinventing the service of tomorrow and investing in new technologies to continually improve customer experience. We are on the lookout for new usages of technology so we can always be one step ahead, anticipate client needs and achieve bold goals.
FOR YOU TO HAVE AN UNFORGETTABLE EXPERIENCE
WHAT WE DEFEND ON A DAILY BASIS, ACROSS THE WORLD
We embrace and drive change, constantly seeking challenges.
Entrepreneurial spirit is in the DNA of our founders. We take initiatives, create opportunities, value agility and innovation to deliver WOW experiences through outstanding service. Our management style encourages autonomy and intellectual curiosity so that every employee at John Paul can be an intrapreneur in the missions she/he leads.
One of the strengths of our group lies in the complementarity of skills, origins and career paths of our employees throughout the world. Understanding different cultures, promoting diversity and appreciating difference as a source of enrichment are all crucial assets in meeting the infinite diversity of needs and expectations of our members.
We value cooperation over competition.
Teamwork is essential for enabling shared meaning and outcomes. Our organization is structured to promote cross-functional collaboration, thereby fostering innovation and a culture of openness, honesty and trust for an engaged and valued workforce. Solving problems quickly requires mutual respect, understanding and willingness to work together toward common goals.
COMBINING HUMAN AND TECHNOLOGY TO CREATE A RICH AND UNIQUE EXPERIENCE
EXPERTS WITH A PASSION FOR THEIR PROFESSION
David Amsellem graduated from the French engineering university Centrale Supélec in 2001 and began his career as a founding shareholder of Poweo. Described by his mentor Charles Beigbeder as “a hard worker, monstrously efficient”, from his beginnings David Amsellem has been defined by a rigorous work ethic combined with an ingenious thirst for innovation. In 2007, after a pursuit of energy trading in Switzerland, he saw an opportunity in a still developing market: private concierge services. At the age of twenty-nine, David decided to invest in the industry… a few months later John Paul was born.
Since its inception John Paul has been characterized by forward thinking and technological advancement. David Amsellem sought to define John Paul’s role not only as the bridge between private concierge services and businesses, but as an active revolutionizer of the industry, reinventing concierge know-how with the tools of today’s Digital Age. This vision has not ceased to fascinate and attract the biggest companies who rely on John Paul to drive long-term loyalty and advocacy with their clients. Today John Paul has over 1000 employees across the five continents and joined the AccorHotels Group in November 2016.
Today, David Amsellem is the CEO of John Paul Group where he drives the international development of the business with the same passion for excellence that catalyzed the creation of the company. David considers hospitality an art form to be practiced at home as in business. He is a member of the AccorHotels Extended Executive Committee and the board of Arsene Taxand. David is also an active investor in digital and consumer services & several well-known French start-ups.
After graduating from ESTACA in engineering, Charles Kessous worked in a various sectors in France and the United States for companies such as Esprit, Alten and CGI.
He worked in operational management and development for ten years before embarking on a career as an independent consultant until joining John Paul at the end of 2008. Charles is COO France and EMEA at John Paul and is one of the pioneers who marked the development of the company.
Donna has 12 years of experience in a variety of roles including events management for the Japanese Ministry of Foreign Affairs, as a sales representative for Nestlé France and more recently in the strategy section at LVMH. She has lived for several years in each of the following countries: France, Belgium, Cuba, Italy, USA, Japan and speaks English, French, Spanish, Italian & Japanese fluently. Donna is a classically trained musician and graduate. She holds a Master degree in European Cultural Administration from the University of Warwick and a second Master in Brand Strategy from Celsa-Paris Sorbonne University.
She joined John Paul in January 2017.
Fabien started his career with PWC as an auditor in banking then TICE where he handled clients such as Sony Music, Michelin and BNP Paribas Asset Management. Subsequently, he joined JG Events-Quintessentially (event agency and private concierge). He then worked for Dagobert (the leading agency in digital communication) where set up the Administrative and Financial Department and also held the roles of Human Resources and Legal Director.
Fabien joined John Paul in 2012 to create the Administrative and Financial Department. He manages, with the help of his teams, the financial and legal activities of the group. He is Executive Vice-President and member of the Operating Committee for France.
Stéphanie had the opportunity to start her career in various sectors and organizations, from large French banks (Banques Populaires, Caisse d’Epargne) to innovative SMEs. She subsequently joined Carte Bleue, then Visa as Head of Legal Affairs France (and Southern Europe).
It was on this occasion that she met John Paul and joined the group in March 2017. She co-ordinates and manages in collaboration with Fabien Davidowicz and her legal team all the legal activities of France and John Paul Group.
David holds a degree in engineering from SUPELEC and an Executive MBA from INSEAD and began his career at Danone in the United States. In 2001, he decided to join a consulting firm working for the Orange Group and for a financial institution on CRM redesign projects, launching new products or piloting e-commerce activities. In 2008, he decided to become an entrepreneur with the investment fund Otium Capital. David then joined Weekendesk as Product and Engineering Director and subsequently worked on the development of the hotel label TemptingPlaces to launch its new digital strategy.
In 2015, seduced by the John Paul adventure, he joined the management team as Chief Digital Officer to structure the digital concierge platform. In 2017, he becomes Chief Product & Data Officer.
Luis Vianna has a background in customer loyalty and operational delivery in the luxury market, having worked as global COO for LesConcierges (3 years) and prior to that as CEO of WhiteConcierge (5 years). His passion for service started with Netjets, a Berkshire Hathaway company, as responsible for European supporting infrastructure. He started his career in the city, followed by 10 years at Siemens working as commercial lead on multi-billion dollar BOO BOT projects of gas- fired (GuD) power stations and light urban railway systems. He has three grown up children and speaks five languages.
He is now Chief Growth & Development Officer at John Paul Group.
As Chief Executive Officer of John Paul Americas since 2017, Amber is responsible for overall company performance in the Americas, building on recent successes and ensuring the continued growth of the business. She has a wealth of experience working closely with senior business leaders across a range of industries including Hospitality, Financial Services, Tech, Luxury, Retail, and Automotive, bringing high-level strategic consulting expertise to our North American clients and partners. Amber spent the past five years in the Concierge industry where she was responsible for growing the USA and Canadian markets for an international lifestyle company. Prior to this she spent 14 years in the banking industry, where she held a variety of leadership roles, most notably within Card, Retail Banking and Wealth Management.
Amber resides in New York City, and splits her time between our four N. American offices in Manhattan, Miami, San Francisco and Toronto.
Jérôme Richard graduated from CentraleSupélec in 2002 and began his career at the Boston Consulting Group. After developing a solid expertise for 8 years in management consulting, Jérôme joined Schneider Electric, the leader in energy management, in 2010. He held the position of Purchasing Vice President, then Sales & Business Development Vice President, where he demonstrated the effectiveness of his leadership.
In 2016 Jérôme Richard joined the management team of John Paul with David Amsellem to guide the development of the company. He holds the position of CEO France.
Hélène graduated from the ICN Business School in Nancy. On completing her final internship at PWC Luxembourg in 2009, Hélène decided to embark upon an exploratory journey to Australia, New Zealand, New Caledonia, Vietnam, Cambodia, Thailand for one year. Hélène then joined Dreamcar, an event company in Luxembourg for which she organized BtoB events for one year. In 2011, she became managing director and co-shareholder of the Majordome conciergerie, a company that had recently been created. Three years later, the company was acquired by the John Paul Group.
Hélène is Franco-Luxembourg national and is now Managing Director of John Paul Luxembourg.