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JOHN PAUL CERTIFIED
HAPPYATWORK 2017!

MEETING AND RECRUITING THE SMARTEST STUDENTS
AT THE IRF 2017 IN MONTREUX

WITH OUR PARTNER "TH PARTNERH", WE ARE COMMITTED
TO THE INTEGRATION OF PEOPLE WITH DISABILITIES

WE HIRE THE BEST TALENTS
WITH OUR PARTNER SWISS EDUCATION GROUP

Our values

OUR GREATEST PRIDE? THE DEDICATION OF EACH EMPLOYEE. OUR COMMON GOAL IS TO IMPROVE THE DAILY LIVES OF OUR MEMBERS ALL OVER THE WORLD.

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Talent
Development

Talent development

THE CORPORATE CULTURE OF JOHN PAUL ENCOURAGES ENTREPRENEURSHIP AND CREATIVITY.
THE GROUP IS COMMITTED TO THREE PRIORITIES TO ATTRACT AND RETAIN TOP TALENT :

A participative management style that allows everyone to express themselves and take part in building the business.
The diversity of skills, experiences and backgrounds, which is a source of value and growth.
A concern for the personal development of each employee, resulting in career opportunities for everyone.

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Sharing
our values

Sharing our values

JOHN PAUL WAS BORN OUT OF THE DRIVING IMPULSE OF PASSIONATE ENTREPRENEURS WHO FIRMLY BELIEVED
THAT SERVICE WOULD BECOME THE KEY FACTOR IN CUSTOMER RELATIONS.

The company has succeeded in taking the traditional art of private Concierge services and adapting it to business.
The John Paul B2B2C and B2B2E models are based on a culture of service, outstanding results and a complete commitment to quality.
The following values are shared by all employees: Entrepreneurship, Diversity and Collaboration.

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Corporate
life

Corporate life

JOHN PAUL IS A BIG FAMILY. WE SHARE AND COLLABORATE REGULARLY.

We love gathering outside of the office for social events, races, team-building, coaching sessions…
Our corporate culture promotes the exchange and sharing of experiences at all levels.

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Talent
Development

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title sep

Sharing
our values

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title sep

Corporate
life

Talent development

THE CORPORATE CULTURE OF JOHN PAUL ENCOURAGES ENTREPRENEURSHIP AND CREATIVITY.
THE GROUP IS COMMITTED TO THREE PRIORITIES TO ATTRACT AND RETAIN TOP TALENT :

A participative management style that allows everyone to express themselves and take part in building the business.
The diversity of skills, experiences and backgrounds, which is a source of value and growth.
A concern for the personal development of each employee, resulting in career opportunities for everyone.

Sharing our values

JOHN PAUL WAS BORN OUT OF THE DRIVING IMPULSE OF PASSIONATE ENTREPRENEURS WHO FIRMLY BELIEVED
THAT SERVICE WOULD BECOME THE KEY FACTOR IN CUSTOMER RELATIONS.

The company has succeeded in taking the traditional art of private Concierge services and adapting it to business.
The John Paul B2B2C and B2B2E models are based on a culture of service, outstanding results and a complete commitment to quality.
The following values are shared by all employees: Entrepreneurship, Diversity and Collaboration.

Corporate life

JOHN PAUL IS A BIG FAMILY. WE SHARE AND COLLABORATE REGULARLY.

We love gathering outside of the office for social events, races, team-building, coaching sessions…
Our corporate culture promotes the exchange and sharing of experiences at all levels.

Meet our teams

DISCOVER THE KNOW-HOW OF OUR DIFFERENT TEAMS

Patrick McGuire

Event Ticket Manager, Operations USA – San Francisco

The John Paul Experience : “Exciting, challenging, rewarding !”

“I started working in this company in August 1998! My mission today is to provide the best service possible to every client that needs event tickets. For this purpose, I do everything in my power to find the best tickets possible!” Patrick M.

Sara Maky

Product Lead - Paris

The John Paul Experience: “Educative, intense, unpredictable!”

“I came to John Paul three and a half years ago as Assistant Digital Project Manager. I am now Product Lead, which means that our mission is twofold: to facilitate the lives of our members by providing them with mobile applications and state-of-the-art websites and also for our concierges by creating and improving their everyday tools to help them deliver quality service. What I prefer is just that, make life easier on a daily basis. My best memory is the day we won the tender for Visa Infinite.” Sara M.

Henry Tuen

Service Delivery & Program Manager – Shanghai

The John Paul Experience : “Dynamic!”

“I am Service Delivery & Program Manager, I manage the operation team of Mandarin and Cantonese-speaking concierges. I build up the strongest and most reputable concierge team in Greater China. My daily challenge is to maintain teamwork and support across sites in different continents and time zones. My best memory at John Paul? When we moved our office in Shanghai in twelve hours: from the beginning to the end a real teamwork challenge, without impacting the quality of our service and our employees, and at the same time showing our customers that everything is possible.” Henry T.

Angelique Boccara

Director of Operations USA – San Francisco

The John Paul Experience : “Exciting, enlightening, and Fulfilling!”

“As Director of Operations USA, I am responsible for managing the team of Program Managers, Corporate Trainers, Quality, and Work Force Management in North America. My mission is to deliver the best service. No matter how busy I get, I challenge myself daily to talk to our employees, and get to know them as people. This helps me to effectively lead through connecting. What I love about John Paul is that I have built lasting relationships with employees that have worked for this company. We are truly a family.” Angelique B.

Cindy Bled

Events director - Paris

The John Paul Experience: “Rewarding, motivating and fun!”

“I arrived at John Paul in 2014 to participate in the implementation of the Visa Infinite club. My mission is to create extraordinary and unique experiences throughout France and even in the world, without leaving our office on the Champs Elysées! What I like are the challenges, experience sharing and transmission of knowledge.” Cindy L.

Antoine Alsayah

Director of Dining Division - Miami

The John Paul Experience : “Meaningful !”

“By far, this is the most interesting and challenging job of my entire career. This remarkably diverse customer service-focused line of business simultaneously demands creativity and structure. I wear many hats such as running the company’s dining division, as well as the invite-only Private Membership portfolio. My challenge is to represent our company’s exceptionally-high standards.” Antoine A.

Michael Royston

Senior Account Manager Fidelity, USA – San Francisco

“The John Paul Experience: Exciting, enthusiastic, loyal!

Since joining the company 17 years ago, I have always enjoyed working for both clients and employees as I am now Senior Account Manager Fidelity for the USA. I enjoy being able to influence the experiences of my clients in a positive manner daily. I have too many memories to retell! My best memories surround creation of initiatives that are adopted and used throughout the company.” Michael R.

Anne Carpentier

Content director - Paris

The John Paul Experience: “Thrilling, heady and epic!”

“I arrived as a writer in 2013 and then became director in 6 months. I take care of the digital and print animation, the Concierge Book, the Concierge secrets, etc… What I prefer: the permanent challenge of doing better than the competitors!” Anne C.

Gus Preston

Senior Manager Communication – San Francisco

The John Paul Experience : “Stimulating, fellowship, inventive !”

“I am currently on my second tour of duty at John Paul Group, as I have worked here as a concierge in the late 1990’s ! Now my current focus as Senior Manager Communication is on quality and internal communication. I meet and interact with each concierge daily.” Gus P.

Viktoria Miranova

Premier Concierge - Paris

The John Paul Experience: “Surprises, madness, experiences!”

“I have been working at John Paul for over 8 years. Today in charge of a large concierge plateau, I continue to enrich myself with personalities, ages and different personalities. My daily challenge is to make the customers happy and satisfied but also to ensure the well-being of the whole team! My best memory is the official birth of John Paul with crazy projects, incredible goals, stars in the eyes and the ambition and envy of David that brought us all with him! If it is to redo – I will do it again with the greatest pleasure!” Viktoria M.

Michel Bethune

Director of Concierge Expertise - Paris

The John Paul Experience: “Interest, compassion and passion”

“Empathy’s being the key to time-starved members’ contentedness, the whole job is about treating them the same way you would do for yourself – with interest, compassion and passion! Just be astute, discreet and pro-active and you will make it!” Michel B.

Jeanne McCoy

VP Customer Solutions North America & CEMEA

The John Paul Experience : “Diverse, transformative, magnetic!”

“Since I joined John Paul Group in 2012, I have had the opportunity to work with clients across North America, APAC and EMEA. This experience has also given me the opportunity to work with multiple teams across the globe. My role is primary focused on client satisfaction and revenue retention and growth. Acquisition of new customers is also a key priority. My daily challenge is to balance multiple priorities for my internal and external clients. Talking about external clients reminds me of an unforgettable client dinner in Singapour : the menu was very… adventurous! I couldn’t have lived these experiences if not working here.” Jeanne M.

Job offers

WORKING AT JOHN PAUL MEANS EMBRACING OUR CORPORATE CULTURE.
JOHN PAUL WAS FOUNDED, AND CONTINUES TO GROW, THANKS TO THE TALENTED WOMEN AND MEN WHO ARE PART OF THE ORGANIZATION.

Stage Product Manager H/F, Paris

Fulltime, Internship
France, Paris
ASAP

MISSIONS Vous souhaitez travailler dans un environnement jeune et dynamique qui offre de nombreuses opportunités et des challenges quotidiens ? Vous voulez rejoindre une entreprise innovante en plein développement à l’international ? Vous êtes à la recherche d’un stage formateur avec des missions diversifiées ?…

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Superviseur, Marrakech

Fulltime
Marrakesh, Morocco
ASAP

Au sein du département Opérations, le Superviseur a une fonction de contrôle, de conseil et d’encadrement. Il est le garant de l’efficacité de son équipe et du niveau du service apporté aux clients. Il maîtrise les techniques permettant de recueillir, d’analyser et de synthétiser les…

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Comptable H/F, Paris

Fulltime, Mission
France, Paris
ASAP

MISSIONS Dans le cadre du remplacement pour congé maternité, John Paul souhaite renforcer l’équipe Comptabilité. Vos principales missions seront de : – Tenir la comptabilité complète d’une société de billetterie ; – Contrôler et saisir les notes de frais des collaborateurs ; – Exporter, retraiter les…

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Plateforme Manager, Marrakech

Fulltime
Marrakesh, Morocco
ASAP

Au sein du département Opérations, le Plateforme Manager est garant du bon fonctionnement du plateau depuis l’organisation des ressources jusqu’à la livraison de résultats qualitatifs et quantitatifs.

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Formateur confirmé H/F, Marrakech

Fulltime
Marrakesh, Morocco
ASAP

Au sein du département Formation, le Formateur conçoit et anime des modules pédagogiques (produit, outils, process, discours…), afin d’améliorer la performance professionnelle des collaborateurs de la société et principalement du partenaire du Service Client.

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