OUR GREATEST PRIDE? THE DEDICATION OF EACH EMPLOYEE. OUR COMMON GOAL IS TO IMPROVE THE DAILY LIVES OF OUR MEMBERS ALL OVER THE WORLD.
THE CORPORATE CULTURE OF JOHN PAUL ENCOURAGES ENTREPRENEURSHIP AND CREATIVITY.
THE GROUP IS COMMITTED TO THREE PRIORITIES TO ATTRACT AND RETAIN TOP TALENT :
A participative management style that allows everyone to express themselves and take part in building the business.
The diversity of skills, experiences and backgrounds, which is a source of value and growth.
A concern for the personal development of each employee, resulting in career opportunities for everyone.
JOHN PAUL IS A BIG FAMILY. WE SHARE AND COLLABORATE REGULARLY.
We love gathering outside of the office for social events, races, team-building, coaching sessions…
Our corporate culture promotes the exchange and sharing of experiences at all levels.
DISCOVER THE KNOW-HOW OF OUR DIFFERENT TEAMS
The John Paul Experience : “Exciting, challenging, rewarding !
I started working in this company in August 1998! My mission today is to provide the best service possible to every client that needs event tickets. For this purpose, I do everything in my power to find the best tickets possible! ”
The John Paul Experience: “Educative, intense, unpredictable!
I came to John Paul three and a half years ago as Assistant Digital Project Manager. I am now Product Lead, which means that our mission is twofold: to facilitate the lives of our members by providing them with mobile applications and state-of-the-art websites and also for our concierges by creating and improving their everyday tools to help them deliver quality service. What I prefer is just that, make life easier on a daily basis. My best memory is the day we won the tender for Visa Infinite. ” Sara M.
The John Paul Experience : “Dynamic!
I am “Service Delivery & Program Manager,” I manage the operation team of Mandarin and Cantonese-speaking concierges. I build up the strongest and most reputable concierge team in Greater China. My daily challenge is to maintain teamwork and support across sites in different continents and time zones. My best memory at John Paul? When we moved our office in Shanghai in twelve hours: from the beginning to the end a real teamwork challenge, without impacting the quality of our service and our employees, and at the same time showing our customers that everything is possible. ” Henry T.
The John Paul Experience : “Exciting, enlightening, and Fulfilling!
As Director of Operations USA, I am responsible for managing the team of Program Managers, Corporate Trainers, Quality, and Work Force Management in North America. My mission is to deliver the best service. No matter how busy I get, I challenge myself daily to talk to our employees, and get to know them as people. This helps me to effectively lead through connecting. What I love about John Paul is that I have built lasting relationships with employees that have worked for this company. We are truly a family. ” Angelique B.
The John Paul Experience: “Rewarding, motivating and fun!
I arrived at John Paul in 2014 to participate in the implementation of the Visa Infinite club. My mission is to create extraordinary and unique experiences throughout France and even in the world, without leaving our office on the Champs Elysées! What I like are the challenges, experience sharing and transmission of knowledge.” Cindy L.
“The John Paul Experience : “Meaningful !
By far, this is the most interesting and challenging job of my entire career. This remarkably diverse customer service-focused line of business simultaneously demands creativity and structure. I wear many hats such as running the company’s dining division, as well as the invite-only Private Membership portfolio. My challenge is to represent our company’s exceptionally-high standards.” Antoine A.
“The John Paul Experience: Exciting, enthusiastic, loyal!
Since joining the company 17 years ago, I have always enjoyed working for both clients and employees as I am now Senior Account Manager Fidelity for the USA. I enjoy being able to influence the experiences of my clients in a positive manner daily. I have too many memories to retell! My best memories surround creation of initiatives that are adopted and used throughout the company.” Michael R.
“The John Paul Experience: Thrilling, heady and epic!
I arrived as a writer in 2013 and then became director in 6 months. I take care of the digital and print animation, the Concierge Book, the Concierge secrets, etc… What I prefer: the permanent challenge of doing better than the competitors!” Anne C.
The John Paul Experience : “Stimulating, fellowship, inventive !
I am currently on my second tour of duty at John Paul Group, as I have worked here as a concierge in the late 1990’s ! Now my current focus as Senior Manager Communication is on quality and internal communication. I meet and interact with each concierge daily.” Gus P.
“I have been working at John Paul for over 8 years. Today in charge of a large concierge plateau, I continue to enrich myself with personalities, ages and different personalities. My daily challenge is to make the customers happy and satisfied but also to ensure the well-being of the whole team! My best memory is the official birth of John Paul with crazy projects, incredible goals, stars in the eyes and the ambition and envy of David that brought us all with him! If it is to redo – I plunge again with the greatest pleasure!”
The John Paul Experience: “Interest, compassion and passion
Empathy’s being the key to time-starved members’ contentedness, the whole job is about treating them the same way you would do for yourself – with interest, compassion and passion! Just be astute, discreet and pro-active and you will make it!” Michel B.
The John Paul Experience : “Diverse, Transformative, Magnetic!
Since I joined John Paul Group in 2012, I have had the opportunity to work with clients across North America, APAC and EMEA. This experience has also given me the opportunity to work with multiple teams across the globe. My role is primary focused on client satisfaction and revenue retention and growth. Acquisition of new customers is also a key priority. My daily challenge is to balance multiple priorities for my internal and external clients. Talking about external clients reminds me of an unforgettable client dinner in Singapour : the menu was very… adventurous! I couldn’t have lived these experiences if not working here.” Jeanne M.
WORKING AT JOHN PAUL MEANS EMBRACING OUR CORPORATE CULTURE.
JOHN PAUL WAS FOUNDED, AND CONTINUES TO GROW, THANKS TO THE TALENTED WOMEN AND MEN WHO ARE PART OF THE ORGANIZATION.
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