Mobility & Automotive

Mobility & Automotive

Enriching the after-sales journey to build customer loyalty in the automotive sector.

The purchase of a car is an act that engages people by its price and its strong emotional value with a customer path that is now highly digitalized. 97% of car buying processes start on the Internet.

The automotive industry needs to reinvent the customer experience to cope with changing consumer habits and increased competition in the mobility market. Manufacturers have the opportunity to redesign their end-to-end customer journey by combining the benefits of dealerships and digital.

There are also opportunities to reinvent the after-sales process, particularly thanks to electric and connected vehicles whose customer experience has yet to be built.

Strong expertise in the automotive sector

John Paul has been working with car brands for many years, whether it be for high-end concierge services or the design and management of their relational and loyalty programmes.

Permanent technological innovation

Our teams innovate to offer technological solutions adapted to the challenges of the automotive sector: data transfer, on-board concierge services or integration of our flows.

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Maxime Nathan

Hyundai Motor France Commercial Director

“John Paul operates the Hyundai Privileges loyalty programme for us, which has been a real success with the 14,000 brand customers since the launch in July 2022. We built Hyundai Privileges with John Paul with two goals in mind: to complement the Hyundai automotive experience with quality touch points through powerful experiences and to provide a useful targeted offers on a daily basis.”

Sophie Ropars

Marketing Director DS France

“DS Automobiles has been using John Paul for many years to organize special events for our customers. John Paul's proposals are perfectly adapted to the values of our brand, and he shows great professionalism in the organization of events. It is a pleasure to work hand in hand with them to create unique and memorable experiences for our clients.”