Mobility & Automotive
Enriching the after-sales journey to build customer loyalty in the automotive sector.
The purchase of a car is an act that engages people by its price and its strong emotional value with a customer path that is now highly digitalized. 97% of car buying processes start on the Internet.
The automotive industry needs to reinvent the customer experience to cope with changing consumer habits and increased competition in the mobility market. Manufacturers have the opportunity to redesign their end-to-end customer journey by combining the benefits of dealerships and digital.
There are also opportunities to reinvent the after-sales process, particularly thanks to electric and connected vehicles whose customer experience has yet to be built.
Strong expertise in the automotive sector
John Paul has been working with car brands for many years, whether it be for high-end concierge services or for the design and animation of their relationship programme.
Permanent technological innovation
Our teams innovate to offer technological solutions adapted to the challenges of the automotive sector: data transfer, on-board concierge services or integration of our flows.