John Paul reinvented one of the most beautiful professions in the world that of a Grand Hotel concierge : equipped with the latest tools from the digital revolution, John Paul has created the « digitally-enhanced » concierge. Our concierges are recruited from the luxury hotel sector, trained through rigorous processes to the exceedingly high standards of the Maison. Each of the traditional values of the Grand Hotel concierge are strengthened by digital technology: memory, intuition, determination, network and discretion.
Our proprietary tools enable us to deliver the same standard of quality anywhere in the world. Our CRM software and data platform use the latest innovations to deliver a personalized multichannel experience.
CLIENT KNOWLEDGE, PRIVATE CONCIERGE SERVICES, CLIENT EXPERIENCE, TAILOR-MADE RELATIONSHIP PROGRAMS… WE CREATE TAILOR-MADE LOYALTY PROGRAMS
THE ART OF SERVICE
Our concierge service is available 24 hours a day / 7 days a week, anywhere in the world. We handle all types of requests whether simple or unusual. Our concierges are there to make your clients lives easier by assisting them on a daily basis for all their needs and desires. The service proposed is tailor-made according to your requirements.
John Paul concierges come from some of the most prestigious luxury hotels across the globe. They are selected for their concierge know-how and personality and are trained to the high standards of luxury and in the processes of the Maison to guarantee the satisfaction of your clients.
To ensure an outstanding service level, each concierge adheres to your brand’s commitment to quality and SLAs. Whether for audits or measurement indicators, our quality team ensures continuous monitoring to verify the effectiveness of the processes and achieve the agreed results.
John Paul selects the best addresses and establishments around the world through a rigorous process and according to specific criteria. Our network of more than 50,000 partners around the world – international and local – is built around trustworthy service providers, able to provide the best response to our members, guaranteeing their responsiveness and quality of service.
THE ART OF ANIMATING
Through the combination of several areas of expertise, John Paul creates comprehensive customer relationship strategies entirely as a white-label. Animation of targeted bases, content production, personalized campaign management, customized privileges, exclusive events or “money can’t buy” offers … Brands entrust us with their entire content strategy to manage a global and individual relationship with their clients.
Through our expert marketing teams and editors, John Paul creates a tailor-made, content-rich customer relationship aligned with your brand positioning and your targets. Creating quality content is know-how that comes from customer knowledge and the implementation of an affinity strategy. John Paul accompanies you in the definition of objectives and adapts to your editorial strategy to manage emailing, magazine, member area…
We build tailor-made partnership programs to increase client loyalty and offer exclusive benefits for your clients around the world. Our network of partners allows us to offer our members preferential conditions and services for their requests: discounts, exclusive reception, special attentions, access to places closed to the public… Depending on the nature of the request, we systematically recommend partner institutions that we know can guarantee reliability and professionalism.
JP Events, the event department of John Paul, develops events concepts from A to Z, from the creation of “money can’t buy” experiences to the management of the invitation list and registrations, from the search for venues to the coordination of providers. Thanks to the concierge’s exclusive address book, John Paul offers your members experiences that are off the beaten track and opens the doors to secret places. Through the coordination of tailor-made events, John Paul enables you to create proximity with your customers through privileged physical contact points.
CONCIERGE TOOLS AND DIGITAL PERSONALIZATION
Client data is the most valuable asset of a brand. John Paul helps you to build and exploit this knowledge, improve engagement with your clients and provide them with a personalized response at each point of contact, inbound or outbound.
Working in natural language, our CRM makes the most of every interaction with your members through all forms of media, both oral and written … As the central interface for inbound and outbound interactions with clients, from campaign management to multi-channel marketing and privilege program performance analysis, John Paul analyzes the behavior of members in real-time: service usage, interests and responses to push offers. As a result John Paul has a very precise and evolutive profile of the member, allowing the concierge to provide a response that surpasses client expectations.
Designed to meet the requirements of a profession where customization is key – the private concierge – our CRM platform collects, integrates and centralizes all member information in real time. With its expertise in behavioral profiling and affinity, our CRM software allows you to know, recognize and serve your clients as you have never done before.
As an integrated digital agency, John Paul allows you to position yourself as an innovative digital player. Mobile and web-based applications are tailor-made to perfectly match your brand’s image, integrate leading-edge technologies, aggregate unique services and become the central interface for inbound and outbound interactions with your customers.
A 360° APPROACH TO PROVIDE
THE BEST SERVICE EXPERIENCE CONSULTING
We design your loyalty programs according to your specific needs.
Hand in hand, our expert consultants design your relational program along with your teams. We define all the stages of the client journey that permanently engage your members in a virtuous relationship.
Our dedicated Product teams drive your projects in "agency" mode through an agile organization aiming to deliver complex and innovative programs quickly and efficiently.
We monitor the performance of the program through key performance and quality indicators defined together.
Monthly reports and steering committees allow us to continually measure and improve the performance of your programs.
We introduce new products and services to enrich your customers' experience continuously.
WE ASSIST YOU TO ENSURE THE SUCCESS OF YOUR CLIENT RELATIONSHIP STRATEGY
By offering memorable experiences, we create affinity with your customers through multiple and qualitative contact points.
Customer experience is at the heart of the strategy of the world’s leading brands. It is also a criteria of choice for premium customers looking for advantages and new uses of technology.
John Paul reinvents the customer experience to create intimacy and proximity with your most cherished customers.
The evolution of our core business – the private concierge – is driven by our technological advances in information systems.