Travel and Leisure
Reassuring travel and leisure customers with flexible but also ecological guarantees.
If there is one sector that has been turned upside down over the last ten years by new uses, it is the tourism sector. From the first research to the return journey: the consumer's behaviour has been completely transformed by digital technology. The challenge today for tourism professionals is simple: to try to understand a complex and omnichannel customer journey.
With the health crisis, flexibility has become the number one requirement to allow customers to cancel and be reimbursed in case of unforeseen events.
In addition, environmental and social issues also fully affect travel and leisure consumers who increasingly want to combine pleasure with sustainability or utility. Already a forerunner in the digital domain, travel and leisure companies will have to integrate offers that are in line with their customers' values.
An in-house travel agency
More than 20 employees, specialists in the organisation of international travel, are available to listen to customers' requests on a daily basis.
Subsidiary of the Accor group
John Paul, a subsidiary of the Accor group, allows all members to benefit from statutory and tariff advantages on hotel reservations.
